13 Jan

Reservations Agent Booking Clerk Woolwich Jobs Vacancy at Bond Automotive Recruitment Limited London

Reservations Agent Booking Clerk Woolwich
Bond Automotive Recruitment Limited
London ENG
13 Jan, 2018 30+ days ago

Bond Automotive Recruitment Limited London urgently required following position for Reservations Agent Booking Clerk Woolwich. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Reservations Agent Booking Clerk Woolwich Jobs Vacancy at Bond Automotive Recruitment Limited London Jobs Details:

Location: Woolwich, London
Wage: £19750-£24000
Contract: Permanent, Full-time
Job Ref: DB2017025


We look to recruit the very best individuals who enjoy delighting our customers by delivering the best customer experience. We are therefore keen to hear from exceptional people who are passionate about service delivery, who have a positive and caring disposition, and who want to be part of our motivated team.

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience gained from a similar role is essential.


To ensure all calls are answered within four rings
To achieve monthly inbound and outbound call targets and conversion rates
To receive customer instructions by telephone or in person and allocate to Workshop team on computerised reservation system (Autoline) ensuring the highest standard of efficiency and understanding of customer requirements
To provide customer estimates per company policy on schedules, times and pricing
To arrange loan vehicles, collection and delivery at time of booking, if required
To contact customers when ordered parts have arrived and book-in as soon as possible
To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity
To carry out customer follow up and prospecting calls to maintain and build the volume of work ensuring customer awareness of all products and services available
To sell additional products, services and repair work in a professional manner

Who you need to be

You must have excellent communication skills to communicate credibly with our customers, colleagues and senior management
You must enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team. You will understand the needs of others and a willingness to go the extra mile
You can keep up-to-date with complex information, proven selling skills and good analytical and problem-solving skills
You will be good with administration, diary management and following up within agreed timeframes
You will be able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
You will have a passion for customer service, have a process orientated approach and be professional and well presented

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