14 Jan

Telephonist Administrator Jobs Vacancy at East Lancashire Hospitals Blackburn

Position
Telephonist Administrator
Company
East Lancashire Hospitals
Location
Blackburn ENG
Opening
14 Jan, 2018 3 days ago

East Lancashire Hospitals Blackburn urgently required following position for Telephonist Administrator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Telephonist Administrator Jobs Vacancy at East Lancashire Hospitals Blackburn Jobs Details:

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.

  • Please see attached rota *
The Telecoms Department is a busy, fast paced environment answering internal and external calls to the main hospital switchboard / helpdesk. This includes calls to emergency teams based in the hospital and external emergency services. We are also responsible for contacting out of hours staff or on call staff with requests to attend to patients or to deal with hospital related issues.

Calls need to be transferred to the right department and person quickly, to ensure that an effective service is given to all callers. The switchboard is open 24 hours a day, seven days per week and includes all Bank Holidays. Because of the shift patterns, lone working is an integral part of the job, you would be working alone for the night shift 9pm – 8am, and for the major part of weekends and Bank Holidays. We pride ourselves on the standard of customer service we deliver and you will be given full training in all aspects of the job.

The job can see surges in demand at peak times and for less busy times, there is other admin work that can be undertaken.

An understanding of the need for confidentiality and previous telephone experience is essential as is the ability to work both in a team and unsupervised.

Duties can also cover working within other departments in the Estates & Facilities Directorate including, General Office, Accommodation and administration support within the Estates & Facilities Division, depending on staffing levels.

We are looking for an enthusiastic, flexible, motivated person who has the skills to be able to work within a team or as a lone worker, prepared to work bank holidays, nights, weekends and evenings. Weekend/bank holiday allowances, unsociable and night allowances are extra to you basic wage.

Flexibility is important – we have a flexible attitude to requested time off where this is possible, as we recognise that this is important to working relationships and work/life balance. At the same time, you could be asked to change shift, or cover an unmanned shift at short notice to meet the needs of the department.

Knowledge of windows based applications is also essential for this post, as the switchboard is fully computerised,

The Telecoms team is a small friendly group of staff who are very supportive of each other and who are driven by achieving excellent customer service and organisational needs.

As well as full job training, the trust also offers opportunities for other relevant training and development.

Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata.

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Please note, that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only persons who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

Reasonable Adjustments: Support is available to candidates with disabilities when applying for vacancies. For more information on reasonable adjustments please contact our Recruitment Team by any of the following methods:
By telephone 01254 732075
or email admin.recruitment@elht.nhs.uk
or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


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