14 Sep

Salespoint Assistant Bexhill Jobs Vacancy at Govia Thameslink Railway Bexhill

Position
Salespoint Assistant Bexhill
Company
Govia Thameslink Railway
Location
Bexhill ENG
Opening
14 Sep, 2017 5 days ago

Govia Thameslink Railway Bexhill urgently required following position for Salespoint Assistant Bexhill. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Salespoint Assistant Bexhill Jobs Vacancy at Govia Thameslink Railway Bexhill Jobs Details:

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

Salespoint Assistant - Bexhill

You must be available for an immediate start, no later than 4 October 2017.

As a Salespoint Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time and working shifts including weekends and bank holidays (some nights) and some of which are safety critical due to the direct involvement with the operational railway.

On a day to day basis you will be in the Ticket Office or on the station proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You’ll have the attributes described below to provide the best possible service.

PERSONAL ATTRIBUTES:

Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.

Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.

C ustomer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them. Actively works towards customer recovery.

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.

Flexibility - Successfully adapts to changing demands and conditions.

Experience / Skills / Requirements

  • You must be able to demonstrate a high level of numerical ability and as with all customer facing roles an exceptional level of customer service, each and every time.

  • Due to the shift times, which will vary, you must live in the local area and have available independent transport.

  • Demonstrable experience of managing customers effectively in difficult environments.

  • An effective communicator and must be able to demonstrate this both through your application and or assessments.


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