22 May

Implementation Consultant Sittingbourne Jobs Vacancy at Concur Sittingbourne

Position
Implementation Consultant Sittingbourne
Company
Concur
Location
Sittingbourne ENG
Opening
22 May, 2018 28 days ago

Concur Sittingbourne urgently required following position for Implementation Consultant Sittingbourne. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Implementation Consultant Sittingbourne Jobs Vacancy at Concur Sittingbourne Jobs Details:

Description:

Come join the Concur team as an Activation Coach! We are looking for talented Activation Coaches who will engage in flawless interactions with our customers. Successful candidates will have a passion for Concur’s products and services and will live our Services Principles every day. Ensuring customer satisfaction is not just your goal...you’ll accept nothing less! The Concur Activation Coach is responsible for implementing Concur Expense or Invoice services. This includes fulfilling the roles of project manager and functional expert in the service delivery. These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support. Depending on services contracted, the Activation Coach will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project.

What You Will Do:


  • You will live our Services Principles: Put Customers First, Own the Solution, Be Transparent and Take the Initiative
  • You are a customer service professional, ensuring every customer interaction results in customer delight to achieve high implementation survey scores
  • You are a “people person”, creating rapport with our customers while delivering on our vision of making the activation experience “effortless”
  • You are organized, managing multiple, simultaneous customer activations while delivering training, technical assistance, and best practice recommendations around deployment and adoption while updating any project tracking systems and fulfilling administrative responsibilities
  • You like technology, developing and maintaining strong functional and technical product knowledge and quickly ramping up on new releases and product functionality
  • You are a top performer, meeting or exceeding performance targets for quality, efficiency and
  • You love details, tracking project details and time on a daily basis
  • Manage multiple concurrent complex, global, multi-phased implementations following Concur’s service delivery methodology
  • Quickly and effectively gather client’s business requirements to design and configure Concur services
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones
  • Creatively design solutions for complex requirements
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt best practices remotely
  • Conduct effective training and product demonstrations calls with clients remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Provide contributions to Concur’s project methodology and document library
  • Provide updates on client statuses and escalate issues while maintaining control of the project
  • Meet or exceed deployment productivity and quality metrics
  • Work effectively with peers, other departments, and management

Position Requirements

What You Will Bring:

Education, Experience & Training:


  • Demonstrated ability to succeed in a fast-paced, dynamic and high-growth technology environment
  • Proven ability to foster internal/external relationships, overcome objections and motivate customers
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
  • Strong problem-solving, communication and customer management skills
  • 4-year degree or certification in Accounting/AP/AR a plus
  • Ability to pass a background check
  • Minimum of two years of experience implementing financial or hosted applications – implementation experience with Concur Expense services highly preferred
  • Minimum of two years of project management, consulting and/or software implementation experience
  • Full life-cycle financial system implementation experience
  • Ability to pass a background check

Job Specific Knowledge & Skills:

  • English fluency required; multilingual a plus
  • Exceptional written and verbal communication skills
  • Excellent organizational skills
  • Knowledge of general finance and accounting principles
  • Familiarity with financial, HR and payroll systems is a plus
  • Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
  • Must possess effective presentation skills
  • Ability to confidently use knowledge and experience while consulting with customers on the best ways to meet their needs
  • Strong problem-solving/trouble-shooting skills - ability to critically analyze issues and develop creative solutions
  • Proven ability to engage and interact with internal teams to resolve customer issues
  • Ability to multi-task and prioritize workload
  • Ability to be self-directed and work independently
  • Strong working knowledge of software and technology – specifically around web technology, financial system integration and Excel a strong plus
  • Strong computer skills and general technical aptitude
  • Ability to build rapport quickly via phone

Personality Traits

  • Extroverted, interactive, proactive, friendly, articulate, confident

Critical Performance Competencies:

  • Accountability
  • Planning and Organization
  • Communication and Influence
  • Change Management
  • Attention to Detail
  • Adaptability/ Flexibility
  • Intelligence
  • Tenacity
  • Decisiveness/Judgment
  • Business Acumen/Strategic Business Perspective


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