13 Sep

Software Support Jobs Vacancy at Oak Innovation Limited Poole

Position
Software Support
Company
Oak Innovation Limited
Location
Poole ENG
Opening
13 Sep, 2017 30+ days ago

Oak Innovation Limited Poole urgently required following position for Software Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Software Support Jobs Vacancy at Oak Innovation Limited Poole Jobs Details:

Tier 1 Application Support (Bespoke Software Support)

Location: Poole, Dorset
Salary: £17,000 - £18,000 DOE
Contract: Permanent, 37 hours a week: Mon – Thurs 9am – 5.30pm, Fri 9am – 5pm
Oak Innovation is an award-winning communications management software house. We specialise in call recording, reporting and CTI integration solutions built to support key customer goals for strategy and growth. We value the contribution of every member of our dedicated team in our commitment to excellence, and are looking for enthusiastic and skilled people to join us.

The Role:
Maximising revenue by providing customers with a courteous and efficient application support service either by telephone, remote access, email or live chat.

Key areas of responsibility include but are not limited to:
Answering inbound calls and logging new support cases in Salesforce
Providing customers with support in using Oak's applications
Assigning and raising cases to the Tier 2 engineers
Setting up remote access via LogMeIn
Installing software updates
Chasing customers with outstanding cases
Providing cover for other members of helpdesk team when required
Continually developing skills and knowledge of products
Creating help documents for internal and external use.

Skills and Experience:
Educated to GCSE level C or above (or equivalent) in 5 subjects including Maths and English
Ability to learn Oak's applications and communicate instructions to customers
Strong customer service focus
Experience of Microsoft operating systems
Ability to work accurately and methodically, with keen attention to detail
Good written and verbal communication skills, especially in telephone techniques
Experience in working with processes and procedures
Strong computer and IT Skills
Experience of working in a customer focussed support desk or call centre environment
Experience of working with PABX telephone systems, and/or or with bespoke software applications in a commercial working environment
Experience of working as part of a team.

The ideal candidate will have the following characteristics:
A confident and friendly personality
Technically minded
Likes communicating with customers
A self-starter, and can work well with minimal supervision
Motivated by achieving results
Experience working in / with the following an advantage: 1st line support, PABX Systems, Technical support, Helpdesk, Telecommunication systems, Software support, Call Centre, Support Desk, Problem Solving, Customer Service, Remote support, Software Applications, Bespoke Software.

Benefits include:
Private health care
Group life assurance
29 days' holiday (including bank holidays) – rising to 33 with length of service
Company Pension
Discounted gym membership
Very pleasant offices
Complimentary staff refreshments
Parking
Team/social events
Great team of people.
If you feel you have the necessary skills for the above position and have a desire to work as part of our team, please click on APPLY and forward an up-to-date CV and cover letter , explaining why you are a good fit for this role
No Agencies please.


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