Museum Assistant Jobs Vacancy at University Edinburgh Edinburgh
University Edinburgh Edinburgh urgently required following position for Museum Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Museum Assistant Jobs Vacancy at University Edinburgh Edinburgh Jobs Details:
Job title: Museum Assistant (Fixed-Term)
Salary: £19,305 - £21,585 per annum pro rata
You will provide a full and effective range of services to visitors and users of St Cecilia’s Hall Music Museum and Concert Hall, ensuring a high level of customer care and satisfaction, whilst ensuring the safety and security of valuable and unique collection items. You will provide a first point of contact for enquiries relating to St Cecilia’s Hall and the University’s heritage collections, giving immediate answers at point of need and to remote users. You will carry out such background tasks to support the service including front line services at the Centre for Research Collections (CRC) as required.
This post is offered on a part-ime (14 hours per week), fixed term basis until 31st July 2019.
We anticipate interviews will be held in the week commencing Monday 5th February 2018.
Closing Date: Friday 26th January 2018 at 5pm (GMT)
1. Job Details
Job title: Museums Assistant
School/Support Department: ISG/Library and University Collections
Unit (if applicable): Library & University Collections
Line manager: Museums Services Manager
2. Job Purpose
To provide a full and effective range of services to visitors and users of St Cecilia’s Hall Music Museum and Concert Hall, ensuring a high level of customer care and satisfaction, whilst ensuring the safety and security of valuable and unique collection items. To provide a first point of contact for enquiries relating St Cecilia’s Hall and the University’s heritage collections, giving immediate answers at point of need and to remote users. To carry out such background tasks as are required to support the service including front line services at the Centre for Research Collections (CRC) as required.
3. Main Responsibilities
Provide a front line service to visitors and users of St Cecilia’s Hall to include welcome desk duties, invigilation and daily opening/closing routines. Ensure service excellence in the effective delivery of high quality visitor services. (Approx % of time – 40%).
Provide guidance to visitors and users on the use of interactives, technology, handling collections, equipment, etc. as appropriate. (Approx % of time – 20%).
Contribute to the management of visitor flow through the Museum and respond to any potential areas of overcrowding; support facilitation of pre-booked group visits whilst on site, and of ad-hoc events where required; managing signing in procedures and appointments at welcome desk; facilitate private hire events as required. (Approx % of time – 20%)
Respond to enquiries, taking bookings, and processing ticket and merchandise sales. This will include handling cash and card payments. (Approx % of time – 10%).
Any other duties required to facilitate the running of St Cecilia’s Hall, the Centre for Research Collections or other collections facilities as required by the Museums Services Manager or any other appropriate member of CRC staff (Approx % of time – 10%).
4. Planning and Organising
- Plan a weekly personal work schedule accommodating the rota which specifies when the staff member is on welcome desk duty, independently assessing the priorities for the week, ensuring short and long term goals are met.
- Collect visitor data for analysis.
- Take individual responsibility for setting tasks such as familiarisation with the daily diary, correct presentation of the Museum, welcome desk and shop; maintenance of facilities and bookings.
- Approach the Museums Services Manager or curator-on-duty for advice and guidance on procedures such as data protection, copyright, access to material, and safety and security.
- The job holder works under considerable pressure at peak times, and is occasionally the sole member of user services staff at the Museum or CRC welcome desk.
- Facilitate pre-booked groups and ad hoc events as required.
- Contribute to the training and induction programme for interns and volunteers.
- Develop a knowledge of the collections in order to provide information to visitors and an excellent enquiry service to users.
- Analyse visitor flow and regulate admission to museum and concert hall.
- Apply an awareness of the services and collections elsewhere in the University’s collections.
- Handle simple research enquiries from users, analysing their requirements and facilitating research of the museum collections.
- When working at the CRC handle simple and complex research enquiries from users, analysing their requirements and facilitating the use of the CRC reference material.
- Applying own solutions to problems which arise in carrying out delegated duties.
- Make decisions on how best to answer routine enquiries, interpreting which information sources would be the best to provide answers.
- Recognising when to refer decisions regarding data protection, copyright and access to material and user complaints. Full training will be given; a procedures manual is available which covers the main tasks expected to be performed by the job holder.
- Contribute to the continuous improvement of SCH and CRC user services by participating in team meetings and group discussions and communication.
- The postholder is expected to take security seriously and will have key and alarm code access to secure stores; full training for access and security protocols will be provided.
- Members of the public.
- Museum stakeholders.
- Other Museums staff, Centre for Research Collections staff, Library staff.
- CRC interns and volunteers.
- Academic Staff, students and other staff of Edinburgh University and other institutions.
- Outside contractors, e.g. equipment maintenance engineers.
- Front line customer service experience including experience of working in an academic library, museum or arts venue.
- Ability to work in a busy environment.
- Competent numeracy and literacy skills.
- Capable of fulfilling the physical demands of the role, such as assisting in moving large instruments, books or collection items and using trolleys to transport them.
- An openness to new forms of technology.
- Accurate and methodical, with the ability to be flexible and to deal with problems as they arise.
- Good communication and interpersonal skills with the ability to work independently as well as in a team
- Exceptional people skills.
- St Cecilia’s Hall Music Museum and Concert Hall opened in May 2017 after a £6.5m redevelopment project. St Cecilia’s Hall is ‘the’ destination for the study, performance, display and enjoyment of the University’s world class collection of musical instruments
- The postholder will be based primarily at St Cecilia’s Hall and will also be expected to work at the Centre for Research Collections, Main Library, when necessary to cover staff annual leave, training etc.
- The Centre for Research Collections is home to the University’s heritage collections, including special collections, archives, musical instruments and art collections.
- The postholder will be the first point of contact for anyone visiting or using the Museum or the Centre for Research Collections, Main Library.
- St Cecilia’s Hall is on target to attract over 18,000 visitors per year and host over 150 events and venue hires per year.
- The CRC User services team provides front line support for approximately, 24,000 annual collection consultations at the Centre for Research Collections. The team responds to approximately 200-300 remote enquiries per month.
- The welcome desk team supports the work of the Museums Services Manager.
- The postholder will form part of pool of helpdesk and user services staff working as a small team to promote, improve and grow services at St Cecilia’s Hall Music Museum and Concert Hall and the Centre for Research Collections.
- In light of the Events and Venue Hire aspects of St Cecilia’s Hall the role will require out of hours (evening and weekend) delivery.
All applicants should apply online by clicking the apply link at the bottom of this page. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application. The online system allows you to submit a CV and other attachments
We anticipate interviews will be held in the week commencing 29th January 2018.You will be notified by email whether you have been shortlisted for interview or not.
The closing date is 5pm 2 weeks from advertisement.
Eligibility to Work
In accordance with the Immigration, Asylum and Nationality Act 2006 the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK).
To do so, the University of Edinburgh requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview. Details will be provided in any letter of invitation to interview.
For further information on eligibility to work please visit our eligibility to work website
In the circumstances where the vacancy does not meet the Home Office and Visa Services advertising, salary and/ or qualification level criteria for sponsorship the successful applicant must have the existing right to work in the UK.
Conditions of Employment
For employees on University Grades 1-5 or equivalent there are two pension schemes available: University of Edinburgh Staff Benefits Scheme (SBS) or the National Employment Savings Trust (NEST).
This role is grade UE04 and therefore the post holder will automatically become a member of the NEST scheme if their monthly earnings are deemed to be ‘qualifying earnings’ (equivalent to the HMRC monthly threshold above which their earnings are taxable). If the post holder’s earnings are not deemed as “qualifying earnings” and therefore will not automatically become a member they can opt in to the NEST scheme.
The post holder can choose to join SBS and by doing so they will not become a member of the NEST scheme.
Further information on the different employer/employee contribution levels required for each scheme and different levels of benefits that the post holder may receive may be found at on our Pensions website
The role is grade UE04 and attracts an annual salary of £19,305 to £21,585, pro-rata for part time. Salary is paid monthly by direct transfer to your Bank or Building Society account, normally on the 28th of the month. Salaries for part-time staff are calculated on the full-time scales, pro-rata to the Standard Working Week.
The University reserves the right to vary the candidate information or make no appointment at all. Neither in part, nor in whole does this information form part of any contract between the University and any individual.
The Museums section comprises the Musical Instruments Collections, Art Collections and Museum Collections and Development. These teams deliver museum services to staff, students and the public and are directly responsible for the strategic development and management of all Information Services museums and object collections. The Museums section advises on and advocates for a range of University museum collections and services including five Accredited Collections, one Recognised Collection, multiple departmental museums and the dispersed heritage collection. Staff also manage the Main Library Exhibition Gallery and Centre for Research Collections Display Wall as well as campus-wide art hangs and temporary displays. Museum staff also contribute to the broad and eclectic exhibitions programme at Edinburgh College of Art, curating exhibitions as well as providing collections support and advice. Working collaboratively with other teams in Library & University Collections, the Museums section is committed to delivering projects and programmes which maximise the potential of collections as resources for research, teaching, learning, public engagement and knowledge exchange.
Library & University Collections (L&UC)
Library & University Collections Division has an annual turnover of £10m and is supported by 150 staff. It provides over 3.5 million books and 60 kilometres of Special Collections, Museum and Art Collections, along with more than 28,000 e-journals and 300,000 e-books. The collections are made available online and through the recently redeveloped £60m Main Library and nine other library sites. Together, this prestigious collection along with modern library buildings generates 2 million visits per year to the Main Library alone. In addition the Library incorporates highly-regarded services to the public and to the University, such as the Centre for Research Collections and the University Historic Musical Instrument Collection - and gives leadership and oversight for all the University's museums and galleries.
Please see http://tinyurl.com/cwhwysv for further information on the Library & Collections Division.
Information Services Group
Information Services (IS) Group is headed by the Chief Information Officer and Librarian to the University. IS comprises 5 Divisions serving the e-learning, library, information, data and computing needs of the University; and two Divisions, EDINA and the Digital Curation Centre, having national and international remits and mainly funded by JISC. There is a staff complement of c692 FTE and annual turnover of ~£30M.
IS is committed to developing and supporting its staff, ensuring good internal and external communications and offering responsive and agile services.
To find out more about IS, please visit our website at www.ed.ac.uk/is
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