29 Nov

Ott Support Manager Jobs Vacancy at Babcock International London

Position
Ott Support Manager
Company
Babcock International
Location
London ENG
Opening
29 Nov, 2017 30+ days ago

Babcock International London urgently required following position for Ott Support Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Ott Support Manager Jobs Vacancy at Babcock International London Jobs Details:

Position:

OTT Support Manager

About Babcock Media Services

We offer tailored and cost-effective solutions to some of the world’s leading broadcast companies, through our state-of-the-art facilities and equipment, intelligent use of the latest technology and over 20 years’ experience of meeting and exceeding our clients’ needs around the world.

We provide end-to-end, premium solutions for:

  • Live Streaming and VOD
  • Data Centre solutions
  • Content Management
  • Archiving and Storage
  • SD and HD playout
  • Fibre and Satellite Distribution

Our clients choose Babcock Media Services as their managed services and distribution partner to guarantee:
  • World class, results-driven customer service
  • A commitment to quality
  • Industry-leading technology
  • Dedicated, purpose-built broadcast facilities and secure data service capabilities
  • Technical expertise and 24/7 support services
  • A bespoke solution – tailored to your individual requirements
  • End-to-end solutions – from ingest to content management to distribution
  • A track record of reliability

Some major clients that you may be familiar with:
  • Perform Group
  • GoMedia
  • Formula E
  • Vice
  • Sony Pictures Television Network
  • BBC World Service

Department:

Engineering Support, reporting to the Head of Engineering

Location:

Babcock Media Services, Wyvil Court, 10 Wyvil Road, London, SW8 2TG

Job Description:

To support the 24/7 delivery of a Live and VOD premium sports OTT platform, streaming all major sporting events to a subscription based app available in regions all over the world.

The role will include the following:
  • 24/7 shift patterns (including a minimum of two out of three weekends) to support the OTT delivery of live sporting events on a global basis
  • Triage and resolution of all day-to-day video encoding, origin services, networking, storage and OTT delivery support issues
  • Continuous monitoring of service quality and performance
  • Perform daily checks and maintain records on all key OTT systems and services
  • Resolving equipment performance related issues within Babcock workflow
  • Create and maintain OTT workflow support documentation in conjunction with the service delivery team
  • Ensuring continuity of day-to-day broadcast databases
  • Production of incident and investigation/root cause reports

    From time to time you will also be required to work on the following:

  • Supporting project engineers with implementation of new projects
  • Reviewing workflow processes for continual improvement and development
  • Represent engineering at change approval boards
  • Working with technology suppliers

    Skills and Experience:

    Knowledge of digital video and audio broadcast technology and operational practices is essential for this role, as is experience with products that decode signals, manage, store and playout media, encode and transport for the broadcast industry.

    The ideal candidate will have the following skills:

  • Experience of working with Elemental Live encoders and Elemental Delta origin services
  • A very strong knowledge of Linux OS
  • Python and other scripting skills
  • Experience of Metadata analysis
  • Experience of Unified Streaming Platform - an advantage
  • Experience in a live OTT encoding and origin video delivery environment
  • Excellent communication and team working skills
  • Steadiness under pressure
  • Outstanding attention to detail
  • Experience of storage systems, RAID, performance and security
  • Knowledge of file based video formats, workflows and transcoding
  • Knowledge and experience of liver encoding for internet streaming, including ABR and CBR stream delivery to origin
  • Knowledge and experience of Digital Rights Management and dynamic packaging services.
  • Knowledge of Multicast and IP video distribution
  • Knowledge of broadcast encoding
  • Experience in analysing log data
  • Networking knowledge/experience with Ethernet, routers, switches, hubs, TCP/IP
  • A “can do” approach is essential

The following skills and experience in support of and in the use of some or all of the equipment listed below would be advantageous:
  • Multiviewer experience - cinegy
  • File based delivery technology – Aspera
  • Web server experience – Apache
  • Knowledge of HLS, MPEG Dash and MS Smooth Streaming
  • MS Office, Visio, MS Project
  • Experience in working with virtualised environments

Candidate Profile:
  • Client facing, energetic team player, with the ability to maturely and professionally manage, triage and diagnose customer service ‘incidents’ and then to resolve them asap under pressure and in a live environment
  • A degree in a broadcast related engineering area, with some experience working in an OTT broadcast environment, within the media services industry or with a premium broadcaster
  • An excellent self-motivator who displays good analytical and organisational skills as well as having a very keen eye for detail
  • You must possess a degree of flexibility to accommodate changes to the working environment and duties

Working Hours:

Shift based 24/7. The shift pattern will focus on covering peak programme periods at weekends.


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