04 Sep

Contact Centre Team Leader Jobs Vacancy at Artis Recruitment Bristol

Position
Contact Centre Team Leader
Company
Artis Recruitment
Location
Bristol ENG
Opening
04 Sep, 2017 30+ days ago

Artis Recruitment Bristol urgently required following position for Contact Centre Team Leader. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contact Centre Team Leader Jobs Vacancy at Artis Recruitment Bristol Jobs Details:

Artis Customer Contact are pleased to be working with a leading professional support services brand who are seeking to appoint an experienced Contact Centre Team Leader.

Reporting directly the Contact Centre Manager the successful candidate will directly manage a team of 10 Customer Service Advisors.

You will support your team of advisors and the broader operation to ensure a culture of high achievement and constant professional customer focus is maintained across the business.

What you will need to do
*Give your team the support and encouragement they need to deliver the
perfect professional customer experience.
*Motivate, drive and engage the team to go the extra mile and feel
energised about the organisation.
*Walk the floor advising, listening and giving constructive feedback.
Keep the team in the loop through regular team meetings.
*Motivate your team to hit multiple KPIs and targets.
*Demonstrate the value of getting it right first time and never accept less
than the best.
*Maintain key systems and processes.

You'll definitely:
*Have excellent leadership skills and experience of managing high
performing teams.
*Know exactly how to motivate, communicate and influence your team.
*Be able to lead through change and deliver a consistently brilliant
customer experience.
*Have strong analytic and numeracy skills.
*Define and deliver continuous improvement initiatives.

The successful candidate will receive the following benefits:
*The working hours are 37.5 hours per week
*23 days holiday + Bank holidays
*Heath Care Cover
*Pension

Knowledge and experience of managing a team in a contact centre environment are essential.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.


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