Information Referral And Screening Officer Families First Jobs Vacancy at Blaenau Gwent County Borough Council Church Street
- Information Referral And Screening Officer Families First
- Blaenau Gwent County Borough Council
- Church Street ENG
- 26 Sep, 2017 20 days ago
Blaenau Gwent County Borough Council Church Street urgently required following position for Information Referral And Screening Officer Families First. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Information Referral And Screening Officer Families First Jobs Vacancy at Blaenau Gwent County Borough Council Church Street Jobs Details:
As Information Referral and Screening Officer you will contribute to the efficient operation of the Duty and Referral Team by providing an effective service for the management and processing of referrals received from citizens and other agencies. You will also ensure prompt and appropriate response to contacts in line with the early intervention and prevention processes procedures and timescales.
An exciting opportunity has arisen within the Duty and Referral Team for a motivated individual with strong organisational skills and the capability to perform all the functions of the post to comply with legislation and within the policies, aims and guidelines of the Families First Welsh Government programme.
The successful candidate will act appropriately upon receiving referrals, including reviewing case notes, other relevant material and liaising with other professional agencies to gather information before making contact. You will provide accurate information on available options in response to initial enquiries and where necessary arrange for more specialist information to be made available to enquirers.
You will ensure that the citizens of Blaenau Gwent receive up to date, relevant and informative messages through a range of media sources about Families First services and programmes as well as leading on raising awareness of future initiatives and programme developments as required.
You will have the ability to remain calm and task focussed whilst working under pressure. You will be able to work with a range of media options, prioritise workload and work on your own initiative. You will be experienced in dealing with the public and empathise with people who may be experiencing stress or anxiety within their life circumstances.
Essential requirements for this role include 3 x GCSE or equivalent, Grade A–C, including English, an NVQ Level 2 or equivalent in a relevant subject, experience of dealing with the public in a customer care setting, and a knowledge and understanding of the range of issues that can affect families, children and young people.
The position carries an Approved Casual Car User Allowance therefore access to a vehicle for work purposes is a requirement.
Thorough pre-employment screening is undertaken during the recruitment process.
The post-holder will be required to complete an application for a Disclosure of Criminal Records.
Closing Date: Tuesday 10th October 2017 - 1pm
Interview Date: Wednesday 18th October 2017