14 Jan

Service Desk Analyst Jobs Vacancy at London Ambulance Service Nhs Trust London

Position
Service Desk Analyst
Company
London Ambulance Service Nhs Trust
Location
London ENG
Opening
14 Jan, 2018 2 days ago

London Ambulance Service Nhs Trust London urgently required following position for Service Desk Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Service Desk Analyst Jobs Vacancy at London Ambulance Service Nhs Trust London Jobs Details:

This is an exciting opportunity for an experienced Service Desk Analyst to work within the Service Desk Team at the London Ambulance Service (LAS). The customer focused Service Desk handles calls regarding all areas of IT Services, so the ability to learn new systems and processes quickly is essential.

The successful candidate will have worked before in a service desk environment. Ideally you will have ITIL experience or a working knowledge of ITIL.

The candidate will have a proven record in customer service. You will be a team player with an outstanding telephone manner and first rate communication skills. Responsibilities primarily will include logging, triaging, re-assigning and progress chasing incidents and requests right through to resolution, but also to solve users' requests and queries, ensuring our customers' needs are satisfied at every opportunity.

Based in the Southwark area you will be expected to cover the core hours of 08:00 to 18:00 as part of a shift pattern to a maximum of 37.5 hours per week.

The successful candidate will have the following skills:

  • Microsoft Windows desktop support skill and experience
  • Excellent telephone manner and communication skills
  • Knowledge of Active Directory and user/folder management
  • Knowledge of Microsoft Exchange account administration
  • Good understanding of ITIL Service Management
  • Good understanding of client hardware and software
  • Good understanding of networking and user account administration
  • Knowledge of Microsoft Office packages, especially Outlook, Word,
Excel and PowerPoint


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