13 Jan

Membership Visitor Welcome Supervisor Jobs Vacancy at National Trust Wilmslow

Position
Membership Visitor Welcome Supervisor
Company
National Trust
Location
Wilmslow ENG
Opening
13 Jan, 2018 4 days ago

National Trust Wilmslow urgently required following position for Membership Visitor Welcome Supervisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Membership Visitor Welcome Supervisor Jobs Vacancy at National Trust Wilmslow Jobs Details:

We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.
What it's like to work here: This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. New areas of the estate will shortly open to the public, creating additional project-based roles. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.

Click here for more information about this location
What you'll be doing: Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own.

You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding.

Please also read the full role profile attached to this advert.
Who we're looking forIn order to be successful in this role, you’ll need to have:

Outstanding customer service skills

Experience of working in a retail or tourism environment

Ability to supervise, inspire and motivate a team

Confidence working with sales and membership targets

Genuine enthusiasm for working with people

Good understanding of the National Trust and what we do

Initiative and ability to work alone

Recruiting and training new team members
The packageLooking after you

Health cash plan – from as little as £2.81 per month for you and your dependents

Pension contribution match up to 10%

EAP and proactive Health and Wellbeing

Discounted gym membership

Looking after your career

Grow your career through professional training courses across the Trust

Develop your skills with an internal secondment

Pay review linked to values and behaviours, commitment to progression

Income protection due to illness

Unique to Us

Work in some of the most beautiful, iconic and unique locations in the UK

Free entry to NT properties for you, a guest and your children (under 18)

20% off in our retail and catering outlets

Discount up to 35% off a National Trust holiday cottage booking


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