Gateline Team Leader London Victoria Jobs Vacancy at Govia Thameslink Railway London
Govia Thameslink Railway London urgently required following position for Gateline Team Leader London Victoria. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Gateline Team Leader London Victoria Jobs Vacancy at Govia Thameslink Railway London Jobs Details:
This role is based at one of the UKs busiest stations and you will be ensuring that the day to day running of the station is to the highest standards for our customers.
On a day to day basis you will be leading the gateline team and assisting people with their tickets and luggage as well as proactively providing travel advice and guidance. It does involve standing for long periods of time and working shifts including weekends and bank holidays.
You must be able to demonstrate the following:
A demonstrable ability to engage, lead and motivate your team
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
A thorough understanding of general station operations
Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.
Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them. Actively works towards customer recovery.
Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
Flexibility - Successfully adapts to changing demands and conditions.