27 May

Customer Service Representative Jobs Vacancy at Ofo London

Position
Customer Service Representative
Company
Ofo
Location
London ENG
Opening
27 May, 2018 24 days ago

Ofo London urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy at Ofo London Jobs Details:

London, United Kingdom • Operations
Founded in 2014, Ofo is the world’s first “non-docking” bicycle-sharing platform, operated via an online mobile app. Combining the idea of the sharing economy and smart appliances, Ofo enables users to hire a bicycle anytime and anywhere. It is a revolutionary and game-changing start-up providing a convenient and on-demand bike hire service, promoting a green and healthy way to commute, helping to solve the first / final mile(s) problem.

Since it was established 2014, Ofo has become the world’s largest bicycle-sharing platform with the fastest growth of new users. It has more than 200+ million registered users, raised over $2 billion USD from venture capital funds to become the biggest bike sharing company globally. We operate in over 200+ cities, and provide in excess of 30+ million bike rides per day in China alone. We're looking for great people for our international expansion, where we plan to multiple countries in EMEA.
what you'll do
Interaction with members of public to provide information and assistance to ofo customers
Serve as the voice of the customer, identifying and escalating common issues to our product and engineering teams
Dealing with customer service queries on social media.
Maintain excellent interpersonal skills and professionalism while delivering the best customer service
Interaction with members of public to provide information and assistance to ofo customers
Identify opportunities for additional resources
what you'll need
Min 1 year experience in a customer service support experience or relevant prior experience
Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
Ability to adjust and adapt in a dynamic, fast paced work environment
Commitment to excellence in behaviour, performance and work product
Excellent written and verbal communication skills
Solid computer and time management skills
Hustle and entrepreneur DNA
Attention to detail
Fluent English


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