17 Jun

Debt Management Contact Centre Administrative Officer Jobs Vacancy at Department For Work And Pensions Corby

Position
Debt Management Contact Centre Administrative Officer
Company
Department For Work And Pensions
Location
Corby ENG
Opening
17 Jun, 2018 30+ days ago

Department For Work And Pensions Corby urgently required following position for Debt Management Contact Centre Administrative Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Debt Management Contact Centre Administrative Officer Jobs Vacancy at Department For Work And Pensions Corby Jobs Details:

Successful candidates will be responsible for a range of duties including:

assisting the recovery of debt/loans by telephone, and will often be the first point of contact with our customers, displaying a friendly, confident manner, excellent communication skills and a real ability to build rapport with customers.

delivering an excellent customer service through handling a range of customer enquiries by telephone and correspondence,

negotiating repayment of debt/loans by telephone contact with customers.

processing work across the business and dealing effectively and professionally with enquiries from customers, internal and external organisations.

Good keyboard and telephony skills and effective written and verbal communication whilst working to targets in a fast paced environment are essential.

Working Hours:

Your contractual hours of work will be between 07:45 to 20:00 Monday to Friday, and 08:45 to 17:00 on Saturday. However, your agreed regular working pattern will be subject to change from time to time depending, amongst other things, on business needs. For successful candidates in this recruitment, the working pattern is expected for the foreseeable future include a maximum of one 8pm finish in every five working days and a maximum of one Saturday in every four or five Saturdays (individuals can work more if they choose to do so).

Applications for both full time and part time hours, that fit business needs, will be considered.

Training for the role will be conducted on a full time basis so all successful candidates will be expected to work full time for the duration of their training (8 weeks).

Competencies

We'll assess you against these competencies during the selection process:

  • Managing a quality service
  • Leading and communicating
  • Collaborating and partnering
  • Changing and improving

Civil Service Competency Framework

Benefits

Pensions

Civil Service pension schemes may be available for successful candidates.

Benefits

N/A

Allowances

N/A
N/A


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