21 Feb

Customer Host Edinburgh Jobs Vacancy at Virgin Trains East Coast Edinburgh

Position
Customer Host Edinburgh
Company
Virgin Trains East Coast
Location
Edinburgh SCT
Opening
21 Feb, 2018 30+ days ago

Virgin Trains East Coast Edinburgh urgently required following position for Customer Host Edinburgh. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Host Edinburgh Jobs Vacancy at Virgin Trains East Coast Edinburgh Jobs Details:

Customer Host - Edinburgh

CUSTOMER HOST - Edinburgh - Permanent Part-Time (17 hours)

Who are we??

We are Virgin! In January 2014 we started a joint venture between Stagecoach and the Virgin Group as the shortlisted bidders for the new InterCity East Coast franchise. In November 2014, the eight-year franchise was awarded to the Stagecoach/Virgin joint venture company and commenced operating on 1 March 2015 trading as Virgin Trains East Coast.
We have invested in brand new trains and technology; 2018 will see the introduction of our brand new Azuma trains. Azuma is coming with more seats, more leg room, faster Wi-Fi, on board entertainment and faster journey times.
£140m is being invested to create a more personalised travel experience. We have already invested £21m to completely revamp our existing fleet and customers can now benefit from 42 additional services (22,000 extra seats) per week between Edinburgh and London. 2018 will see the introduction of completely new Azuma trains being built in the UK by Hitachi.

What do we have on offer?

We have an amazing new opportunity to join our on board team as a Customer Host.
You will have responsibility for enhancing the experience of our wonderful customers by providing excellent service throughout their journey.
You will be involved in....

  • Meeting and greeting our customers as they board our trains
  • Helping with luggage and showing people to their seats
  • Delivering our first class food and drink service
  • Ensure the entire service sparkles, from catering to cleanliness
  • Providing a personalised service to everyone

What do we need you to be?

We are looking for highly motivated and energetic people who love to talk to our customers!
You will need to:

  • Have a professional, but fun!, approach to your work
  • Be passionate about providing amazing customer service
  • Love working as part of a team
  • Have first class interpersonal skills
  • Work well under pressure

This post has been identified as a part-time post, but we are committed to exploring flexible working opportunities which benefit the both of us (that’s you and the business!). If we can make it work, we would absolutely consider flexible working with this role, subject to it meeting business needs.

Benefits:

Final salary pension scheme. Free Travel on Virgin Trains East Coast services - for you and your dependents. 75% discount on all other Train Operating Companies leisure services. 50% discount on tickets purchased for friends and family. Salary sacrifice child care vouchers. Access to Virgin Tribe. *T&C apply


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