13 Sep

Support Analyst Customer Advisor Jobs Vacancy at Big Red Recruitment Midlands Solihull

Position
Support Analyst Customer Advisor
Company
Big Red Recruitment Midlands
Location
Solihull ENG
Opening
13 Sep, 2017 30+ days ago

Big Red Recruitment Midlands Solihull urgently required following position for Support Analyst Customer Advisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Support Analyst Customer Advisor Jobs Vacancy at Big Red Recruitment Midlands Solihull Jobs Details:

Expanding, leading UK Internet Service Provider are seeking an IT Support Analyst / Customer Support Advisor to join the service delivery team as the company continue through significant growth. As the IT Support Analyst/ Customer Support Advisor you will develop and maintain relationships with their customers to aid customer retention and maximise the benefit received by the company from the account.

Role: IT Support Analyst / Customer Support Advisor
Location: Solihull
Salary: £17,500 - £22,000 (DOE) + contributory pension scheme and outstanding personal and career development.

This is an exciting time for an IT support analyst to join the organisation as in the last 12 months they have acquired two organisations, with plans to grow further. You will be part of this growth, providing a face for the business, developing key relationships and expanding your technical knowledge.

IT Support Analyst / Customer Support Advisor responsibilities:

  • Managing both direct customer and reseller requests
  • Using their CRM/Ticketing system to manage customers requests
  • 1st line fault diagnostics
  • Using web portals to place orders with key partners
  • Updating customers records/file management
  • Handling complaints
IT Support Analyst / Customer Support Advisor skills/experience:
  • Experience in the telecommunications industry
  • Excellent communication skills
  • Experience in customer service/account development role
  • Computer literacy MS Excel, Word, Outlook
  • Strong team working skills
The successful candidate will be responsible for supporting internal and external users, taking support calls from the business as well as their customers. You will need to demonstrate excellent customer service skills, communicating effectively with technical and non-technical users via the telephone, email and web portal. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success

All vacancies are exclusive to Big Red and should you feel you meet the criteria and you are interested in the vacancy being listed please apply ASAP through this job posting as we have interview times available!


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