14 Sep

Temporary Customer Service Representative Jobs Vacancy at Avery Dennison Cramlington

Position
Temporary Customer Service Representative
Company
Avery Dennison
Location
Cramlington ENG
Opening
14 Sep, 2017 7 days ago

Avery Dennison Cramlington urgently required following position for Temporary Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Temporary Customer Service Representative Jobs Vacancy at Avery Dennison Cramlington Jobs Details:

Job Description

This is a fixed term contract initially for 6 months
Key Responsibilities
Order Management: (40% time)
Provide responsive and accurate order-entry service to customers by phone, fax, web and email
Maintain accuracy in price quotes selection, order-entry attributes and service item selection through diligence and order checking procedures
Balance customer needs for delivery versus impact on additional costs for Materials Group Europe
Provide a responsive order amendment, tracking and resolution service
Communicate deviations versus the request with the customer
Work closely with operations and transportation to solve customer issues
Evaluate in conjunction with the credit control team deviations in customer payments and support Field Sales Representatives in solving them
Enquiry Handling: (20% time)
Handle all day to day customer correspondence in accordance with guidelines
Manage after sales support & trouble-shooting - handle a wide range of customer enquiries
Communicate with manufacturing locations, on service performance, quality, capacity and stock
Provide inventory, service and lead-time information, on demand, to customers
Account Management: (15% time)
Monitor existing business, identify and follow-up on fluctuations in demand with customers
Forecast volume changes by product /customer into supply chain
Quote prices against given guidelines and maintain customer price-books
Follow-up on quotations to elicit customer feedback
Ensure correctness of up-to-date customer pricelists (prices, projects and products)
Enter sample roll and A4 sheet requests
Follow-up with customer on sample roll and A4 sheet requests to understand business next steps
Handle data sheet provision requests
First Line Technical Support: (10% time)
Assist customers with product questions and resources – provide product & application recommendations
Provide basic technical support to customers as applicable to level of experience (product catalogue questions, basic technical knowledge, etc.)
Inbound Administrative Support: (5% time)
Creation and maintenance of up to date customer master files including packaging specifications and haulier delivery requirements across systems
Grant and maintain access rights for Customers to be able to use the secure area of the website for on-line enquiries and ordering
Configure customers to receive electronic communications from us through their preferred channel
Provide input to daily meetings through
Timely completeness of daily and monthly order archiving
Personal Development (5% time)
Take responsibility for and pursue professional development in line with personal development plan

Key Success Measures:
Sales Area Revenue Targets

Achievement of scorecard objectives in comparison with comparable peer performance. Eg. Billing Accuracy
Adherence to Standard Work Procedures Eg. Customer Product Change Notification
Responsiveness to Customer Requests

Reports to: Customer Service Manager
Primary Interface: Customer Service Leaders, Other Customer Service Representatives, FSR's, Country Manager, Sales Director, Supply Chain, Technical community and customers, strong linkage to other functions, especially marketing Qualifications

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Additional Information

At Avery Dennison we are committed to fostering an environment of inclusion as an integral part of the employee experience.
We're committed to workplace diversity because it’s the right thing to do – both for employees and for the business. We create a more inclusive workplace where every employee has an opportunity to be and do their very best.
So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences.
Be different. Be You .


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