Digital Insight Manager Topshop Topman Jobs Vacancy at Arcadia Group Limited
Arcadia Group Limited urgently required following position for Digital Insight Manager Topshop Topman. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Digital Insight Manager Topshop Topman Jobs Vacancy at Arcadia Group Limited Jobs Details:
At Topshop/Topman, our digital footprint is a major part of our current and future strategy. We have a lot of rich data at our fingertips, and our Insight Team is well-placed to use this information to drive our business forward.
This position oversees our analytics across all markets and channels for Topshop/Topman Digital. The successful candidate will manage a team of 3, with a hands-on focus on digital analytics, quantitative and qualitative customer insight, and onsite optimisation. Within this role you will be the key contact across all functions of the business for all things related to Insight and Analytics.
The high-level focus of this role is to drive actionable insight from our data sources through research, reporting, and analytics of our customers, our digital platforms, and the markets in which we operate.
DAY TO DAY
Ensuring all business functions are kept aware and informed of relevant Insight and Analytics
Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives
Driving an ongoing site optimisation strategy
Building and leading a high performing team in a fast paced and changing environment
Managing and developing external relationships for:
Surveys and Voice of Customer
Reviews and recommendations
Managing and maintaining internal relationships with:
Digital Managers (e.g. Marketing, Trade, Production)
Directors / Heads of department
Editorial and Design teams
Buying and Merchandising teams
Arcadia Group Insights team
Maintaining the quality and effectiveness of regular reporting, covering:
Site performance metrics across domestic and international digital channels and platforms
Onsite user journey and behaviour
A/B testing activity and results
Digital Marketing Performance
Competitor Benchmarking and Market Share performance
Ongoing Customer Satisfaction / NPS
An experienced user of Google Analytics or similar web analytics tool (admin level and preferably implementation)
A working knowledge of SQL.
A passion for Insight and Analytics, and an understanding of how data can be exploited to drive competitive advantage.
Strong experience analysing customer-level data
Excellent communication/presentation skills, and the ability to convert and translate complex data to a wide range of audiences.
Experience of A/B and/or MVT testing strategy and methodologies.
Previous line management experience
The ability to identify and understand complex businesses challenges and opportunities, and to translate these into analytical questions. Conversely, the know how to take analytical data from multiple sources and create a set of recommendations.
Demonstrated skills to build and maintain strong relationships across the business.
Experience managing external partners and third-party suppliers.
Advanced Excel skills.
A customer-oriented focus.
Educated to degree level, ideally in mathematics, statistics, economics, management sciences, or similar.
A good understanding of data science and/or statistics.
Market Research acumen.
Experience with one or more of the below tools:
Google BigQuery, R, Hitwise, Adobe Analytics, Kantar Worldpanel, Tableau, SessionCam
Experience and awareness of qualitative data collection methods
Excellent data visualisation skills.
An interest/background in fashion, retail, or e-commerce business operations.
THE EXCITING PART
Generous holiday with holiday trading
25% staff discount
Early finish summer hours
Access to sample sales
Regular team and company social events
Company bonus scheme
Interest free season ticket loan
We regret, due to volume, only suitable applicants will be contacted
You’ll find every Arcadia brand shares the same values. We all start with letting people be themselves. We are informal while professional, and we are all about mixing fun with commercial nous. Throughout your career with us we will help you develop, and give you the chance to influence our future. It's not only our products but our people who drive our success. Our people are at the heart of everything we do.