13 Jan

Assistant Club Manager Maternity Cover Jobs Vacancy at Powerleague Derby Derby

Position
Assistant Club Manager Maternity Cover
Company
Powerleague Derby
Location
Derby ENG
Opening
13 Jan, 2018 30+ days ago

Powerleague Derby Derby urgently required following position for Assistant Club Manager Maternity Cover. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Assistant Club Manager Maternity Cover Jobs Vacancy at Powerleague Derby Derby Jobs Details:

An opportunity has arisen to work at Powerleague Derby, if you feel you have the flare to be part of our very successful team, please read through the job spec and send through your CV and covering letter.

Role Purpose

The purpose of the Assistant Manager role is to provide support to the General Manager looking after the team and ensuring the efficient operation of the centre with the aim of retaining and attracting new customers.

The Essence of the Role / Key Accountabilities

(in line with Balanced Score Card Model)

Operations  Proactively walk the site talking to your team and customers, and identifying or resolving urgent issues  Act as Duty Manager in the absence of the General Manager  Completion of daily/monthly duties i.e. cleaning order, drinks orders etc.  Undertaking the quarterly sales actions set out by the General Manager  Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail  Performing sales tasks to create new business for the centre enabling the site to grow YOY and meet quarterly targets  Assist in administration and control of cash handling  Ensure stock levels at the bar and vending machines are maintained throughout the day

Customer

 Deliver ‘World Class’ customer service at all times  Always be there to help, support your team to ensure that customer standards are always met  Role model giving great customer service and demonstrating empathy and understanding even in the most difficult situations  Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety  Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situations  Resolve customer complaints that have been escalated from the team in a calm, patient and polite manner

People

 Manage and motivate the team to ensure all team members are engaged and meeting their objectives  Share your knowledge with your team  Recruitment, Training and Development of new members staff in line with Powerleague’s Recruitment and Induction procedure  Be involved and actively contribute at team meetings  Build and maintain good relationships with all team members  Be willing to take on jobs to balance the team workload Finance  Maintain uptodate knowledge of weekly figures (YOY, WOW) to enable you to have a better understanding of the current business  Keep up to date with current promotions and pricing, to provide information to customers, on request, and maximising sales opportunities Role Dimensions Financial Non-Financial  Yearly Budget  Delivery of profit gross per year  Customer satisfaction survey The Output/Measure of Success  Engaged people  Customer loyalty and recommendation  Cost conscious operation

Person Specification

Competencies / Behaviours Technical/Professional Expertise

 Leading Change  Results Focus  Effective Team Leader  Problem Solving  Business Acumen  Communicating and engaging  Strategic Thinking  Customer Dedication  Respect Essential  Proven customer service skills  Adaptable and versatile  Good written and verbal skills  Good interpersonal and social skills  Strong commercial focus Desirable  Proven management experience  Proven ability to exceed sales targets

Job Types: Full-time, Temporary


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