Asset Servicing is a Securities Trade Management business unit responsible for the management of Voluntary Income and Corporate Actions events across the globe for both equity and fixed income products. The team’s role in supporting both internal and external clients throughout the lifecycle of large-scale events, including Mergers and Acquisitions, Shareholder Meetings, and Bankruptcies, provides a unique opportunity to play a part in real-time, impactful market transactions.
Are you looking for a client facing role? Are you a good communicator and have a knack for building relationships?
Asset Servicing sits within Securities Division Operations and is responsible for the management of Voluntary Income and Corporate Action events across the globe for both equity and fixed income products. The team’s role in supporting both internal and external clients throughout the lifecycle of large-scale events, including Mergers and Acquisitions, Shareholder Meetings, and Bankruptcies, provides a unique opportunity to play a part in real-time, impactful market transactions.
The Client Service Group is a team of individuals who manage and liaise directly with our clients on Asset Servicing specific queries. We support Prime Brokerage, Clearing and Private Wealth clients alongside our internal clients.
HOW YOU WILL FULFILL YOUR POTENTIAL
The Client Service role is designed to provide a single point of contact for all Asset Servicing issues to the supported business units and our direct clients.
Answering client queries and working with relevant processing teams across global Asset Servicing to solve in a timely manner
Direct client coverage – you will be assigned your own client relationships to manage on an ongoing basis. It is important that clients receive a consistent service from a single point of contact.
Non-direct client coverage – you will also be assigned specific clients who are represented by other revenue divisions
Attending external client meetings
Running GSU classes to educate clients on Asset Servicing events
Listening to client needs and requests and liaising with technology to implement
Working closely with the Prime Brokerage reps and helping organise and run the annual Prime Broker Client Seminar and Networking Event
SKILLS AND EXPERIENCE WE ARE LOOKING FOR
Excellent communication and teamwork skills.
Effectively handle challenging requests, and build trusting, long-term relationships with clients
Self-motivated, proactive and enthusiastic to learn
Ability to take ownership for an issue and problem solve, providing clear and concise explanations of findings.
Appreciate key client strategies and proactively manage and articulate the impact on the team and function using BI/analytics and empirical data
Articulate issues clearly and communicate effectively with all levels of the organization (Analyst to Managing Director)
Time management and ability to multi-task in a high pressure environment
Accuracy and attention to detail whilst juggling multiple client requests
Asset Servicing experience preferred but not required (direct or in-direct)
Goldman Sachs is an Equal Employment Opportunity Employer and does not discriminate in employment on the basis of age, race, colour, gender, national origin, disability, veteran status, or any other basis that is prohibited by applicable law.