13 Jan

Customer Support Representative Jobs Vacancy at Domestic General Bedworth

Position
Customer Support Representative
Company
Domestic General
Location
Bedworth ENG
Opening
13 Jan, 2018 30+ days ago

Domestic General Bedworth urgently required following position for Customer Support Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Representative Jobs Vacancy at Domestic General Bedworth Jobs Details:

“There’s a new starting salary of £18,500 to recognise the importance of skilled Customer Support Representatives.”

Domestic & General is transforming it’s call centres!

Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,500, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here’s a taster:
Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £20,556

About the role

We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Product Replacement Customer Support Representative, you’ll be the final point of contact for customers with written off domestic appliances. You’ll provide excellent customer service and give added peace of mind by replacing their broken down appliance in a timely, hassle free manner, which includes offering the customer a new plan that best suits their new appliance’s needs.

Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic market town location.

About you

A skilled customer service professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service.

Our Customer Support Representatives will have:
A passion to deliver a first-class customer service
An ability to upsell to customers
Enthusiasm for working in a fast-paced, targeted environment
Excellent communication and negotiation skills
Great team spirit!

Working for us works for you

Here are the key benefits we offer our people:
£18,500 starting salary
A pay increase after six months
Bonus earning potential of up to £2,056 per annum
33 days’ annual leave (bank holidays are classed as normal working days)
Regular incentives with amazing prizes to be won
Free Wi-Fi, hot drinks and fresh fruit
Discounted SKY TV and broadband packages
Discounted warranty products
Pension scheme
Free life assurance
Comprehensive in-house training
Clearly defined career progression opportunities
Complimentary Domestic & General product protection plan

So, what are you waiting for?

Shift patterns will be variable and based on a 37.5 hours per week contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.


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