Contact Centre Advisor Part Time Jobs Vacancy at Alliance Healthcare Manchester
Alliance Healthcare Manchester urgently required following position for Contact Centre Advisor Part Time. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Contact Centre Advisor Part Time Jobs Vacancy at Alliance Healthcare Manchester Jobs Details:
About the Job
The main contribution of the role of the Contact Centre Advisor is to answer incoming calls and to take orders from our customers, fulfilling our organisational purpose which is to help people across the world lead healthier and happier lives. You will be working at our NWOS (North West Ostomy Supplies) site, which is a member of Alliance Healthcare and we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these products. The job holder will work in a small but busy contact centre with a team of around 50 people. Successful employees also have the opportunity to progress to other departments within the business as we provide our employees with structured development planning and continuous training opportunities, including obtaining formal NVQ qualification.
You will have excellent communication skills coupled with a helpful, professional approach to customer service. You will preferably, although no essentially, have experience of working in a contact/call centre environment or have previous phone based customer support experience. The ability to recognise and prioritise certain issues is also a key as is the ability to handling customer complaints sensitively and efficiently.
Applicants need to be computer-literate, although training in specific company software will be given. A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills.
In return, some of our favourite benefits include:
Boots staff discount card - all our people receive a generous employee discount on purchases in Boots stores and online via www.boots.com
Alliance Boots Retirement Saving Plan
“My Offers” – helping our employees make money go further by providing access to numerous savings and discounts for you and your family on a huge range of products and services including holidays, weekly shopping, electrical products, toys, days out and gym membership.
Hours of work: 25 hours Monday to Friday 13:00 - 18:00
Holidays – 20 days increasing to 25 days after 3 years and 27 after 5 years
Regular paid breaks