13 Sep

Client Service Administrator Jobs Vacancy at Marsh Chichester

Position
Client Service Administrator
Company
Marsh
Location
Chichester ENG
Opening
13 Sep, 2017 9 days ago

Marsh Chichester urgently required following position for Client Service Administrator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Client Service Administrator Jobs Vacancy at Marsh Chichester Jobs Details:

– 9 month fixed term contract

About us

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The role

Working in a team of 7 (within a department of 35) reporting to the Client Services Manager, this role is at the very core of Mercer Services within the Health arm of our business primarily providing administrative support with regards to life assurance and income protection of our corporate clients. The team in Chichester are best described for their inclusive culture and friendly atmosphere. They are true team players who all have a drive and willingness to succeed and support our clients.

Responsibilities

Provide quality administration support to clients with regard to the transactional elements of their scheme/ portfolio in line with the Mercer code of professional conduct, The Greater Good.

Assistance in the retention and development of existing clients

Obtain information from insurers/ providers to enable scheme/ portfolio analysis to be carried out

Assist with renewal and market review work for portfolio in line with clients requirements, collation and analysis of results in appropriate format and production of report

Liaise with insurers/ providers to ensure delivery of data, renewal terms and quotations in appropriate timescales

Initial negotiation (if appropriate) with insurers/ providers to achieve best terms for client

Dealing with client and member queries (verbal and written)

Attend client meetings as initiated by consultants

Accurate completion of the Client Relationship Management database

Accurate recording of time on appropriate financial system

Identify and flag opportunities for client development

Escalate issues/feedback as it arises

Although this role is a 9 month temporary role, there may be opportunities for career progression as we are a business that promotes movement and success for our staff.

Qualifications

Skills and experience

Strong administration experience

High level of literacy and numerical skills (completion of GCSE, English & Math or equivalent)

Excellent attention to detail

Customer service experience (phone and face-to-face)

Strong written and verbal communication skills

Working knowledge of Microsoft Office (Word, Excel, Outlook)

Ability to establish a good rapport with team and with clients

Good planning and organisation skills and ability to work to deadlines

Ability to prioritise own workload and manage your time effectively

Why should you apply?

At Mercer, we offer a range of benefits and rewards (some of which are listed below) in exchange for your willingness to learn and a keen interest to provide a high level of service.

Competitive salary

Working with leading systems

Work/life balance to promote flexibility

Recognition programme

Life assurance benefit

Private Medical Insurance

A range of additional optional flexible benefits/services you can opt in to

Volunteer opportunities

Interested? Please apply online by submitting your resume and a brief cover letter stating what attracts you to this role.

Job

Client Service

Primary Location

United Kingdom-Chichester

Marsh & McLennan Companies and its Affiliates

aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.


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