17 Jan

Customer Service Ordinator Maternity Cover Jobs Vacancy at Redrow Tamworth

Position
Customer Service Ordinator Maternity Cover
Company
Redrow
Location
Tamworth ENG
Opening
17 Jan, 2018 30+ days ago

Redrow Tamworth urgently required following position for Customer Service Ordinator Maternity Cover. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Ordinator Maternity Cover Jobs Vacancy at Redrow Tamworth Jobs Details:

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards

Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.

Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate agree non-complex defects. This will involve occasional weekend/evening working.

Provide cover for Customer Service Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.

Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.

Create and issue work instructions on SBMS/Internal systems ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions

Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion

Produce and maintain plot files,

Where required, act proactively and diligently in the compilation of the Homefile.

Ensure registration of all new homes with Nationwide Property Assistance on the day of legal completion. Monitor daily registration reports and respond to pdf reports issued by Nationwide Property Assistance following purchaser contact

Health and Safety - Organize the annual PAT testing of the technicians electrical equipment

Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.

At all times comply with company policies, procedures and instructions.

Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change


Jobs Vacancy Related to Customer Service Ordinator Maternity Cover:

13Feb

Band Administration Officer Ftc Stoke Trent Jobs Vacancy at Ministry Justice Stoke-on-Trent. Ministry Justice Stoke-on-Trent opening great career opportunity and jobs vacancy for Band Administration Officer Ftc Stoke Trent position. This jobs vacancy will be open for new jobs applicant starting for 13 Feb, 2018. HMCTS embraces continuous improvement (CI) techniques to provide high standards of customer service. Key Civil Service Competencies.... ... Continue reading -->


21Feb

Administrative Officer Jobs Vacancy at Ministry Justice Peterborough. Ministry Justice Peterborough opening great career opportunity and jobs vacancy for Administrative Officer position. This jobs vacancy will be open for new jobs applicant starting for 21 Feb, 2018. HMCTS embraces continuous improvement (CI) techniques to provide high standards of customer service. Key Civil Service Competencies.... ... Continue reading -->


21Feb

Customer Support Ordinator Month Maternity Cover Milton Keynes Jobs Vacancy at Taylor Wimpey Milton Keynes. Taylor Wimpey Milton Keynes opening great career opportunity and jobs vacancy for Customer Support Ordinator Month Maternity Cover Milton Keynes position. This jobs vacancy will be open for new jobs applicant starting for 21 Feb, 2018. Monitor the Customer Services Inbox. Face to face customer services experience. Balance and co-ordinate the scheduling of Customer Service Operative.... ... Continue reading -->


15Feb

Support Administrator Maternity Cover Jobs Vacancy at Tait Towers London. Tait Towers London opening great career opportunity and jobs vacancy for Support Administrator Maternity Cover position. This jobs vacancy will be open for new jobs applicant starting for 15 Feb, 2018. We reqire someone to cover a 12 month maternity leave absence at our Neasden, London offices working in the Support and service Team.... ... Continue reading -->


23Feb

Volunteering Ordinator Jobs Vacancy at National Trust Westerham. National Trust Westerham opening great career opportunity and jobs vacancy for Volunteering Ordinator position. This jobs vacancy will be open for new jobs applicant starting for 23 Feb, 2018. Have excellent customer services and communication skills. Please be advised, the maximum length for a maternity cover contract is 12 months.... ... Continue reading -->