Pgt Administrator Jobs Vacancy at University Glasgow Glasgow
University Glasgow Glasgow urgently required following position for Pgt Administrator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Pgt Administrator Jobs Vacancy at University Glasgow Glasgow Jobs Details:
To provide administrative support for the processes and procedures relating to students on MVLS postgraduate taught programmes. To provide an enquiry, information, advice and front-line support service to prospective, new and continuing MVLS PGT students. To support academic staff and colleagues involved in teaching administration including the cluster/programme and course leaders.
Main Duties and Responsibilities 1. Manage the primary sources of campus-based and online/distance learning (ODL) programme/course information. Liaising with programme/course leaders to ensure that the specifications are regularly reviewed and updated. Prepare new/change/withdrawal proposals in line with University and College approvals processes and associated timescales. Ensure all specifications updated for publication in the University’s course catalogue and the Key Information Sets.
2. Manage all pre-session campus-based and online/distance learning (ODL) programme administration, including: managing all teaching event bookings for courses on CMIS, ensuring correct class sizes, room sizes and any other facilities required for the courses; updating MyCampus enrolment controls; building and updating programme plans.
3. Support recruitment and conversion activities; organise and attend Open Days; programme induction meetings; prepare and upload to PIP student handbooks for PGT programmes and courses, set up programme and course Moodle sites.
4. Liaise with academic staff across the College directly involved in PGT programme and course provision to ensure that appropriate arrangements are in place to deliver shared courses, optional courses, including robust timetabling and room bookings.
5. Provide proactive support for PGT campus-based and online/distance learning (ODL) students throughout registration and enrolment, acting as a PGT Adviser for assigned post graduate programmes, updating MyCampus as required and ensuring all students are fully registered and enrolled and in receipt of any entitled financial award; provide advice and pastoral care to students; administer progression; and identify and progress any administrative withdrawals.
6. Interrogate student data to ensure accuracy of records and data reporting and liaise with central services (e.g. Registry, Finance) to ensure accuracy of student records. Make extensive use of MyCampus throughout the year to identify any issues or anomalies, including those relating to eg tuition fees, financial aid;
7. Key contact for Disability Service and ensure that relevant communication from Disability Service is communicated to relevant staff; and adequate examination arrangements for students with special needs. Advise students and staff on sources of student support.
8. Manage the attendance protocol for Tier 4 students; be responsible for ensuring effective communication with Registry on up-to-date UK Visas & Immigration (UKVI) policy and maintaining accurate records of engagement with studies for the purpose of the UKVI audit.
9. Manage the assessment process of assigned postgraduate courses and programmes and any additional required administration, which encompasses: preparing and uploading papers for written exams, adequate examination arrangements for students with special needs, ensuring all submission deadlines are met; handling the submission and processing of coursework/assignments including the use of plagiarism detection software; arranging for selected coursework scripts to be sent to external examiners; assisting programme leaders in all aspects of QEA, such as preparation of appeals and complaints documentation; co-ordinating all exam marks; organising and clerking board of examiners meetings; publishing exam results and uploading degree awards and prizes on MyCampus.
10. Producing results from course evaluation questionnaires (EVASYS) and providing data for annual course monitoring reports.
11. Work closely with colleagues to resolve advising and student issues, liaising with University support teams and monitoring queries (eg, through the generic email inbox and Supportworks calls); prepare relevant management information for the PGT programmes and courses as required.
12. Provide administrative support (clerk) to key committees making use of University systems (such as Sharepoint, Moodle) for the management of committee paperwork.
13. Undertake other administrative tasks as requested by the PGT Cluster Manager and/or deputy.
Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications
A1 Scottish Credit and Qualification Framework level 7 (Advanced Higher/Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Understanding of the University structure in particular postgraduate studies.
A3 Knowledge of postgraduate taught regulations and procedures.
B1 Comprehensive knowledge of University structures, policies and procedures (including but not limited to those governing learning, teaching and assessment, support for students with disabilities, data protection legislation).
C1 First class organisational skills and a proven ability to prioritise work efficiently and multi-task.
C2 Able to deliver high levels of accuracy, attention to detail and professionalism at all times.
C3 Excellent verbal communication and interpersonal skills, demonstrating tact, diplomacy, assertiveness to build excellent relationships with students and colleagues at all levels and from varied cultural and ethnic backgrounds.
C4 Ability to communicate effectively in writing to a high standard for the purposes of student documentation, correspondence, developing content for Moodle/web site.
C5 High level of competence in using PIP, CMIS and MyCampus Student Records System to manipulate, interrogate and update programme/course and student records and produce reports.
C6 Highly level of competence use of MS Office suite, and ability to produce and deliver documentation to a professional standard.
C7 Able to work as part of a team to deliver excellent support to academic colleagues and students.
C8 Demonstrable experience in clerking committees and producing accurate minutes of meetings.
C9 Proven ability to work to and within deadlines, managing a number of complex tasks and processes simultaneously, to a high degree of accuracy.
C10Proven capability of being able to work on a proactive basis and use own initiative to resolve problems, consulting with senior colleagues as appropriate.
D1 Experience of using Sharepoint and basic time/project management software.
D2 Awareness of the activities carried out by the academic staff and Chief Advisers in relation to teaching and student support.
D3 Working knowledge of activities of other areas of the University that relate to support for postgraduate taught students.
E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
E2 Experience of working directly with students.
E3 Relevant experience of a Higher or Further Education environment.
E4 Experience of using university IT systems.
E5 Experience of organising and providing administrative support to (clerking) meetings/committees, producing accurate minutes to tight deadlines and follow through on actions.
E6 Experience of excellent service delivery and building customer relationships.
F1 Experience of University of Glasgow postgraduate teaching procedures, disability arrangements.
F2 Experience of working with international students.
F3 Experience of analysing data and producing pivot tables, graphs and charts in Excel.
F4 Experience of web editing.
Job Features Dimensions
Manage (as part of the PGT admin support team) the administration of ca. 40 postgraduate taught programmes with around 600 students on a variety of routes: full-time, part-time, distance learning and CPD; many are professionals on release from their workplace.
Provide administrative support to programme and course staff in various locations including on Campus, at Garscube and NHS hospital sites as appropriate.
Act as named point of contact for designated PGT cluster/programmes/courses, liaising with staff from across College of MVLS (7 institutes and 3 schools) and University Services.
Face-to-face, email and telephone contact with students and staff on a daily basis, offering advice, information and support as required.
Responsibility for providing administrative support to cluster/programme/course committees/meetings (eg cluster, curriculum, Board of Examiners); and, as required, PGT progress committee.
Provide cover when other members of staff in the PGT Team are absent.
Planning and Organising
Plan and prioritise a large and varied workload effectively and efficiently to weekly, monthly, quarterly and yearly cycles. For example, preparation for registration and enrolment and the start of session, timetabling, support for students by checking the timetables and testing the programme plans.
Organising a significant workload consisting of varied, frequently time-critical administrative tasks, prioritising and scheduling as required.
Monitor and record student attendance/absence and, where appropriate, manage the “contact points” for international students in line with UKVI procedures.
Make clear decisions on issues relevant to all aspects of the administration of the assigned PGT programmes/courses, often making decisions against a backdrop of incomplete or confusing information, to ensure University requirements are met.
Evaluate complex issues/problems and exercise professional knowledge and judgement in deciding how to address these either by answering alone or referring to the most appropriate member of staff.
Responsible for deciding when and in what formats staff and students should be contacted regarding issues relating to the programmes/courses.
As the first point of contact for the assigned postgraduate taught programmes, communicate on a daily basis with a wide variety of staff and students at all levels within and outwith the University.
MVLS PGT cluster/programme/course leaders
Members of academic staff delivering teaching for the courses
Graduate School staff eg Marketing Manager (Recruitment & Conversion)
School/Institute Heads of Administration
Associate Dean (Postgraduate Taught)
Associate Dean (Online Distance Learning), and ODL Administator
Administrative colleagues in the College Office, University Services (eg Registry, Finance, Senate Office, Marketing, Recruitment and International Office, English as a Foreign Language Unit, Corporate Communications, IT Services, Student Disability and Counselling Service).
Pre-empt problems, and ensure systems are in place to prevent them happening; however should they arise, recognise and resolve them within the PGT team.
Deal effectively with incoming enquiries from internal and external enquirers.
Ensuring that all duties are carried out effectively and efficiently.
Provide specialist guidance and support to staff and students in respect of degree programme regulations, processes and policies including absence/good cause, progress, degree classifications and general advising issues.
Since teaching is delivered across multi-sites (different buildings and different campuses) the post-holder will be required to visit several sites (where teaching is delivered) throughout the year.
The focus of the job changes throughout the academic year with the emphasis being on the welfare of the students.
Maintain effective electronic student record-keeping in accordance with College and University policies.
Flexibility in relation to job content in response to changes in policies, regulations and systems.
Enthusiasm about and commitment to supporting the delivery of an excellent student experience.
Standard Terms & Conditions Salary will be on the Management, Professional and Administrative Grade, level 5, £21,585 - £25,728 per annum.
This post is full time, with funding available until 16 February 2018 in the first instance.
New entrants to the University will be required to serve a probationary period of 6 months.
The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.
It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.
We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity
The University of Glasgow, charity number SC004401.
Vacancy reference; 019130, closing date 8 October 2017.