09 Jan

Senior Deskside Support Analyst Jobs Vacancy at Allianz Global Corporate Specialty London

Position
Senior Deskside Support Analyst
Company
Allianz Global Corporate Specialty
Location
London ENG
Opening
09 Jan, 2018 9 days ago

Allianz Global Corporate Specialty London urgently required following position for Senior Deskside Support Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Deskside Support Analyst Jobs Vacancy at Allianz Global Corporate Specialty London Jobs Details:

Reporting to the Head of Global Deskside & VIP support, with strong technical and communication skills, the Senior Deskside Support (DSS) Analyst is responsible for managing the “Global workplace” environment of AGCS, offering constant evolution to end-users.
The Senior DSS Analyst continuously improves and guarantees the smooth-running of the Workplace in a complex and international context.

The Analyst is involved in business projects and keeps a constant eye on new technologies in order to improve global users’ deskside, taking into account the specific needs of different regions. This is done by conducting analyses, providing technical solutions, researching and documenting IT processes, systems and technical designs.

These tasks will be carried out through regular operational work on DSS-related tasks, as well as by playing a key role in specific projects. The role involves a lot of coordination and communication with other stakeholders around the globe both in the IT Service team and business managers. The Deskside Support (DSS) Analyst will handle a range of responsibilities:

Global Deskside:
##Responsible for the design and development of Workplace solutions (imaging, patching, security processes) according to requirements, and implement significant process improvements
##Responsible for the entire Packaging life cycle, supervising a small team of externals and including patch processes, administration, reporting, metering and contact with providers
##Provide and maintain methods and processes used within Deskside functions. This includes the analysis of existing processes and methods, the improvement and introduction of more efficient processes and methods where appropriate and close cooperation with other IT functions
##Participate in the governance of Deskside providers

IT Analysis:
##Conduct ad-hoc as well as regular analysis, documentation, processes, data, etc. as required
##Investigate IT procedures, standards and/or guidelines (including AGCS as well as Group IT standards) and evaluate existing processes
##Research new technologies in the marketplace and proactively suggest improvements accordingly

Project Support:
##Deliver small projects under the supervision of the project manager and act as DSS representative on IT projects and in the respective regions
##Work with key project managers and IT leadership to document project scope, plan, timing, costs, risk and deliverables
##Coordinate IT project resources and key project dependencies to achieve project goals
##Define, develop and conduct the implementation of processes, procedures, metrics & measurement programs. Monitor and continuously improve processes by leveraging on industry-accepted models and standards

Stakeholder Management:
##Support teams within the IT Department with ad-hoc requests from management and stakeholders

Documentation:
##Ensure all required documentation is complete and in line with AGCS guidelines, including project work and documentation of DSS providers (flowcharts, process documentation, procedures, Knowledge Bases)

VIP Deskside Support:
##Participate in a small team of dedicated IT personnel to provide IT support for company VIPs (standard working hours) ##Degree in IT Engineering / Business Administration
##3 to 5 years’ experience in an IT department handling Windows deskside
##Ideally experience in an international context and in the financial services sector
##Experience in managing projects
##Technical competence, with specific expertise in Microsoft operating systems Windows 7 and 10, symantec antivirus and SCCM (packaging)
##Ability to conduct analyses and research
##Confidently express ideas and messages clearly, both written and verbally. Comfortable presenting and discussing complex ideas with non-technical stakeholders and managers
##Able to steer and negotiate with service providers
##Fluent English and at ease in an international and multi-cultural environment


Jobs Vacancy Related to Senior Deskside Support Analyst:

09Jan

Senior Deskside Support Analyst Jobs Vacancy at Allianz Global Corporate Specialty London. Allianz Global Corporate Specialty London opening great career opportunity and jobs vacancy for Senior Deskside Support Analyst position. This jobs vacancy will be open for new jobs applicant starting for 09 Jan, 2018. VIP Deskside Support:. The Deskside Support (DSS) Analyst will handle a range of responsibilities:. Reporting to the Head of Global Deskside & VIP support, with... ... Continue reading -->


17Jan

Service Desk Deskside Team Leader Senior Subject Matter Analyst Jobs Vacancy at Gowling Wlg Llp London. Gowling Wlg Llp London opening great career opportunity and jobs vacancy for Service Desk Deskside Team Leader Senior Subject Matter Analyst position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. Deskside support – hardware / core desktop / mobile. Providing deskside, desktop and floor support (including AV for internal client events).... ... Continue reading -->


17Jan

Service Desk Deskside Team Leader Senior Subject Matter Analyst Jobs Vacancy at Gowling Lafleur Henderson Llp Jobs London. Gowling Lafleur Henderson Llp Jobs London opening great career opportunity and jobs vacancy for Service Desk Deskside Team Leader Senior Subject Matter Analyst position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. Deskside support – hardware / core desktop / mobile. Providing 1st line support and delegating to SMAs including call logging & documenting / core desktop... ... Continue reading -->


02Nov

Senior Subject Matter Analyst Jobs Vacancy at Gowling Wlg Llp London. Gowling Wlg Llp London opening great career opportunity and jobs vacancy for Senior Subject Matter Analyst position. This jobs vacancy will be open for new jobs applicant starting for 02 Nov, 2017. Deskside support – hardware / core desktop / mobile. Providing deskside, desktop and floor support (including AV for internal client events).... ... Continue reading -->


02Nov

Subject Matter Analyst Jobs Vacancy at Gowling Lafleur Henderson Llp Jobs London. Gowling Lafleur Henderson Llp Jobs London opening great career opportunity and jobs vacancy for Subject Matter Analyst position. This jobs vacancy will be open for new jobs applicant starting for 02 Nov, 2017. Deskside support – hardware / core desktop / mobile. Providing 1st line support including call logging & documenting / core desktop support / remote takeover... ... Continue reading -->