13 Sep

Operations Manager Jobs Vacancy at Capita Plc Glasgow

Position
Operations Manager
Company
Capita Plc
Location
Glasgow SCT
Opening
13 Sep, 2017 30+ days ago

Capita Plc Glasgow urgently required following position for Operations Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Operations Manager Jobs Vacancy at Capita Plc Glasgow Jobs Details:

:

We are currently looking to recruit an experienced Operations Manager to join our John Lewis team based in Glasgow on a 6 month fixed term contract. Reporting into the Operations Director, your role is to develop, lead and manage a team to deliver an effective and profitable operational unit or service on behalf of the client in line with commercial and contractual agreements. The role of the Operations Manager is primarily to manage an area of the operation effectively, ensuring KPI’s and people targets are met.

You will be required to develop, lead and manage a team to deliver an effective operational unit on behalf of John Lewis in line with commercial and contractual agreements. You will have to achieve this while maintaining an engaged workforce and ensuring a primary focus remains on our people.

Hours are 37.5 per week, working shifts between 8am-8pm Monday to Friday with occasional weekend cover required.

About Capita | Customer Management:
Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide first-class customer services for other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff. With more than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we manage customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.

What you will do:
Motivate and effectively performance manage all staff within the unit to ensure delivery of the unit business plan.
Effectively deliver all internal and client driven KPI’s for your operational area
Drive projects and change initiatives in your business area
Achieve attrition and absence targets
Develop key team members in accordance with business needs and individual aspiration.
Achieve employee engagement targets and support an engaged workforce
Responsible to drive local quality optimization in terms of customer experience
Motivate and effectively performance manages all staff within the unit to ensure delivery of the unit business plan.
Selecting, managing and coaching Team Leaders
Achieving the attrition and absence targets
Ensuring accurate payroll management and minimising administration errors and overpayments
Working with the Recruitment and L & D team to define specific recruitment and training needs
Will have a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
Responsible for the development of the Operational talent pool by optimising the skills of the existing team. In partnership with Resourcing attract the very best external talent. In line with the agreed Capita framework, succession

Your experience will include:
1 year minimum Operations Manager experience required
Proven record of strong people management skills
Customer service excellence and call centre experience essential
Excellent analytical, decision making and problem solving abilities
Strong relationship management and communication skills
Experience of working collaboratively with a premium brand client to drive results and change initiatives
Experience of working to deadlines with excellent attention to detail
What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday (pro rata), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next:
Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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