01 Sep

Customer Service Manager Contact Centre Jobs Vacancy at Artis Recruitment Swindon

Position
Customer Service Manager Contact Centre
Company
Artis Recruitment
Location
Swindon ENG
Opening
01 Sep, 2017 30+ days ago

Artis Recruitment Swindon urgently required following position for Customer Service Manager Contact Centre. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Manager Contact Centre Jobs Vacancy at Artis Recruitment Swindon Jobs Details:

As a Customer Service Manager working with a hugely successful national brand you will ensure that your management team is motivated and energised to provide excellent and inclusive services that respond to customer and business needs.

You will lead a group of team leaders and will and be responsible for creating an environment where all customer contact is responded to quickly, consistently and to in line with the organisations high standard of customer service.

This is an exciting opportunity for a highly motivated individual to truly put their mark on an operation and in return be given the opportunity, support and encouragement to develop your own career further.

Essentially you will be able to demonstrate experience in

*Leading and empowering the contact centre management team to ensure they are operating at their full potential though delivering coaching and mentoring
*Developing an environment in which team members are treated as individuals and achievement is both recognised and rewarded
*Creating a team that takes pride in delivering a first class customer service
*Delivering a clear training ,development and continuous improvement plan that supports all team leaders and team members
*Ensuring the quality monitoring processes are adhered to and any shortfalls in quality are addressed
*Managing a department of c50 employees

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.


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