22 Sep

Back Office Processing Agent Jobs Vacancy at Capita Plc

Back Office Processing Agent
Capita Plc
22 Sep, 2017 24 days ago

Capita Plc urgently required following position for Back Office Processing Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Back Office Processing Agent Jobs Vacancy at Capita Plc Jobs Details:


We are currently looking to recruit for a Part Time Back Office Processing Agent to join our Customer Management Processing Team based in Dearne Valley, Rotherham. Reporting into the Back Office Team Leader you will be required to participate as a member of a highly motivated and focused team in Back Office Processing, supporting a small pick and pack team in delivering brochure fulfilment and associated tasks to ensure full internal and external customer satisfaction

The work can be quite repetitive and may require some lifting but manual handling training will be provided. Working in a small team who deal with peaks in volumes during campaigns for clients like National Trust and Volkswagen Group so the successful candidates must be able to work well under pressure and be happy to multi skill performing multiple tasks per day.

Hours: Monday – Friday 9am – 1pm

About Capita | Customer Management:
Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide first-class customer services for other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff. With more than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we manage customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.

What you will do:
Achieve performance and quality standards in line with overall departmental objectives
Contribute to own personal development by use of one to one sessions and objectives
Adhere to all ISO27001 security elements and raise awareness in the team
Update and maintain all relevant MI as required by your client, including stock reports, fulfilment matrix, file specifications, client reports and arrange cover when necessary
Aid and assist the departmental trainer, completing coaching note and procedural updates within realistic time frames, write up any new procedures and test
Multi skill in other areas of Back Office Processing when there’s peaks or shortfalls due to absence
Support with any adhoc projects
Ensure that postage costs are correct and reconcile with fulfilment records provided by Royal Mail annual spend of approx. £1m
Implement and manage the change control process. This may include designing the change to take place, testing the design and sign off (on an ad hoc basis) of supplier and client changes
Responsible for basic technical changes as required by clients to letters and statements using in house document composition software
Communicating on a day to day basis with clients and suppliers to ensure that all mailing requirements are met
Support the pick and pack team on a day to day basis ensure full end to end service delivery
Management of stock control with annual expenditure of approx. £1m

Your experience will include:
Previous experience of an admin type role
Organised and able to prioritise own work load
Typing skills and good literacy essential
Must be 100% quality focused due to the nature of work i.e. working with sensitive data
Is able to work on their own initiative and drive their own performance and skills
Should be flexible
Confident liaising with clients and suppliers and various internal departments
Use of Microsoft Excel, Word, PowerPoint and outlook to a good level essential
Understanding of stock control and version control desirable
Able to confidently present information to clients using power point essential
Lifting and unloading of stock can apply to this role so manual handling will be required
Able to keep motivated as a lot of the tasks are of a repetitive nature
Able to work on your own initiative and drive your own performance and skills.
What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday rising to 27 (pro rata), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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