13 Jan

Customer Success Manager Jobs Vacancy at Huddle London

Position
Customer Success Manager
Company
Huddle
Location
London ENG
Opening
13 Jan, 2018 5 days ago

Huddle London urgently required following position for Customer Success Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Success Manager Jobs Vacancy at Huddle London Jobs Details:

Huddle is seeking an outstanding Customer Success Manager to join our team. The Customer Success Manger (CSM) will ensure our customers adopt Huddle, understand Huddle’s business benefits and, as a result, help our clients renew and grow their annual subscriptions.

You’ll be responsible for the quarterly renewal rate for our customers in the EMEA region. You will be an agent for change, implementing new initiatives and promoting continuous improvement in order to reduce churn and maximise add-on opportunities with customers. You’ll be equally comfortable at C-Level and with front line users and you’ll be able to spot opportunities and work closely with Sales to close them.

Responsibilities:
Manage 20 or more accounts within the EMEA region
Achieve targeted renewal rate through structured and creative customer engagement.
Run projects for a portfolio of Huddle accounts, designing and executing launch programs, growth and intervention programs
Define each customer’s business goals for content collaboration and develop relevant success plans to ensure they are achieved.
Develop and execute a communication plan to help customers get the most from Huddle product updates and new features as they become available.
Drive customer evangelism through product satisfaction, delivering customer-led events and case studies alongside the Marketing & PR teams.
Act as liaison between Product Management, Support and the customer where escalation of critical service issues is required.

Skills and Experience

Proven experience in Customer Success, Project Management, Sales or related customer facing roles.
Experience working with enterprise level companies
Highly competent in training
Excellent understanding of change management and practical techniques.
Understanding of Customer Success challenges and how they affect strategic plans.
Strongly connected to the Customer Success world in other SaaS businesses, with current knowledge of developing approaches and best practice.
Excellent managing internal stakeholder relationships.


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