14 Feb

Customer Services Adviser Jobs Vacancy at Lanes Group Plc Birmingham

Position
Customer Services Adviser
Company
Lanes Group Plc
Location
Birmingham ENG
Opening
14 Feb, 2018 30+ days ago

Lanes Group Plc Birmingham urgently required following position for Customer Services Adviser. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Services Adviser Jobs Vacancy at Lanes Group Plc Birmingham Jobs Details:

Great Careers Start at UKDN Waterflow – Britain’s leading drainage group, providing specialist water, wastewater, drainage and infrastructure services to the insurance, commercial, household, industrial, transport, water and public sectors. They are the largest supplier of insurance related drainage services, working with over 75% of the leading insurance companies.

Position: Customer Service Advisor

Location: Birmingham, West Midlands

Salary: £17,000 -£17,500 depending on experience

Benefits: 31 days holiday including bank holidays; childcare voucher scheme; health cash plan; free onsite parking; auto enrolment pension scheme; friendly working environment.

Strictly no agencies please

About the Role:
We have a full-time vacancy within in our Birmingham call centre for an experienced claims handler.

Within the Customer Service Centre you will be a Claims Handler, you will be responsible for managing our client’s customer’s insurance claims and will be the sole point of contact for each customer throughout the life cycle of their claim.

As well as supporting clients and customers you will also be liaising with our specialised engineers and field managers to ensure the life cycle of the claim is meeting the needs of the customer and our clients Service Level Agreements.

You will be managing each case from start to finish through clear and concise communication ensuring everything you do is what matters to the customer.

About You:
We are looking for experienced call centre staff who are customer focused, you will be professional, possess good communication skills with the ability to communicate at all levels, can work multiple caseloads have a good level of verbal and numerical ability.

We are an equal opportunities employer and welcome applications from under-represented areas of the community.


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