Project Support Coordinator Jobs Vacancy at Experis
Experis urgently required following position for Project Support Coordinator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Project Support Coordinator Jobs Vacancy at Experis Jobs Details:
Salary: 140 per day
Contract Type: Initial 6 Month Contract
PROJECT SUPPORT COORDINATOR
Alternative Titles: Project Co-ordinator, Project Support Administrator, Project Support Officer, Project Admin, Service Delivery Administrator, Project Administrator
Our client a leading Telecommunications organisation is looking for a strong administrator to join their team based in south Dublin.
The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects
Project Support Coordinator Key Responsibilities:
Single point of contact for nominated accounts within the Organisation.
Order entry for all products & services
Liaise with account management teams to gather missing or incorrect information required
Liaise with the order management team to provide updates on orders in the systems.
To take lead responsibility for updates, managing KCI's to Account Team, Internal Teams.
Will be an example to fellow team members with regard to professionalism and positive approach to team workload.
To develop and maintain effective working relationships with Internal teams and other key stakeholders, to ensure full commitment and support for the success of the order.
To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point escalation for exceptions.
Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.
To proactively monitor Customer Commit dates
Action all Cancellation Tickets within SLA
Action all Process Steps within SLA
To maintain 100% quality of Orders on the Systems (Right First Time)
Ensure all billing set up and billing de provisioning is accurate. (Right First Time Billing)
Resolve any Intervention Required orders within SLA
To have the ability to work with company systems such as Siebel, EDCA, Tahiti, BT Intranet, Orion and email.
Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress of same.
Ensure daily administration is completed.
As a matter of course - have good timekeeping, complete flexibility and smart appearance.
Ensure procedures and processes are followed
Complete User Acceptance Testing on System changes as required.
To own the end to end delivery of Voice and Broadband orders - from acceptance by client, through the delivery process to billing set up or de provisioning
Act as Single Point of Contact for all delivery queries on Voice & Broadband Orders.
Own the end to end delivery of all client data circuits (Provide & Cease Orders)
To take lead responsibility for updates, managing KCI's to Account Team, PC Team & CSM Team
Project Support Coordinator Key Requirements :
Excellent communication & interpersonal skills
Have good interpersonal skills
Be articulate and confident
The ability to build working relationships internally and externally
Ability to analyse problems and suggest method of resolution
Excellent time management skills
Be a team player
Self sufficient and self motivator
Ability to quickly learn organisations system and processes.
Attention to Detail
Continuous Improvement and Managing Change