11 Sep

Customer Care Team Leader Jobs Vacancy at Artis Recruitment Bristol

Position
Customer Care Team Leader
Company
Artis Recruitment
Location
Bristol ENG
Opening
11 Sep, 2017 30+ days ago

Artis Recruitment Bristol urgently required following position for Customer Care Team Leader. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Care Team Leader Jobs Vacancy at Artis Recruitment Bristol Jobs Details:

A fantastic opportunity has arisen to work with a well-known recognised national brand that is focused on becoming 'No1 in Customer Service' for their industry sector. This is an exciting and opportune time to join a business that has refreshing and imaginative approach in ensuring that it's customers receive the highest standards of service possible.

As a customer care team leader, you will be responsible for supporting the delivery of an effective customer focused service by leading, developing and inspiring a team of customer service advisors to provide front line telephone and administration operations to agreed service levels.

You will have relevant experience in customer service centre team management in a high volume/transactional operation including performance management, coaching and development as well as significant experience of management in a service orientated sector where service excellence is paramount. You should have relevant experience in managing customer service centre team KPI's including quality, standards and service levels agreements.

As a team leader, you will positively contribute to the development of and the implementation of change within the Customer Care Centre as required by the Customer Service Manager

Knowledge and experience of working in a contact centre/call centre are essential.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals


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