20 Nov

Customer Services Administrator Jobs Vacancy at Inter Terminals Cleveland

Position
Customer Services Administrator
Company
Inter Terminals
Location
Cleveland ENG
Opening
20 Nov, 2017 24 days ago

Inter Terminals Cleveland urgently required following position for Customer Services Administrator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Services Administrator Jobs Vacancy at Inter Terminals Cleveland Jobs Details:

The Inter Terminals business is one of the largest independent bulk liquid storage providers in northern Europe, and the largest in Scandinavia, with more than 4.30 million cubic metres of storage capacity (approximately 27 million barrels) located across sixteen terminals.
Our facilities in Sweden, Denmark, Germany, the UK and Ireland occupy prime positions with access to highly developed transport links and transhipment services, as well as pipeline connections to local industry at some locations. We offer convenient and cost-effective services for the storage and handling of all kinds of products, from oils and chemicals to biofuels and technical wastes via ship, barge, road and rail without compromising on our quality of service.
As Customer Services Administrator at Seal Sands you will be part of a team responsible for the effective & efficient running of the Customer Services Section.
We expect that the personal attributes of all candidates reflect the Company’s Core Values which are honesty and integrity, teamwork, pursuit of excellence, personal accountability and entrepreneurial spirit.
Inter Terminals offers competitive remuneration package to its employees, including DC pension, private medical insurance scheme, life insurance, occupational sick pay, and free on-site parking.
1.0 Job Purpose
1.1 The effective & efficient running of the Customer Services Section.

2.0 Main duties (i nclude, but are not limited to):
2.1 Input of orders for various products on the terminal for receipts/despatches by sea and road.
2.2 Dealing with AAD documentation & W8 documentation for receipts and despatches
2.3 Agree ship figures internally and externally with surveyors.
2.4 Ensure Certificates of Analysis are received and COG’s are sent to Weighbridge where required.
2.5 Duty Deferment account.
2.6 Ensure compliance with Group Procedure GSP7501
2.7 Month end procedures
2.8 Produce statistics for Seal Sands and Riverside
2.9 Complete fiscal month end for customers
2.10 Complete Jetty occupancy stats
2.11 Print and check HO20s
2.12 Print and check alcohol reports
2.13 Complete W5Ds for HMRC
2.14 Complete W1 forms for HMRC
2.15 Complete AAD despatches (progress file).
2.16 Issue swipe cards/indemnity forms.
2.17 To ensure the effectiveness of the Quality Assurance System, related procedures and systems.
2.18 To ensure the requirements of the Terminal’s Safety Regulations, Environmental and Emergency Procedures are adhered to.
3.0 Post Requirements
3.1 Qualifications
3.1.1 Relevant vocational training.
3.2 Experience
3.2.1 < 1 year work experience
3.2.2 Jobholder is expected to be fully operational after 1 - 6 months of working
3.3 Knowledge
3.3.1 Knowledge of professional standards
3.4 Skill set
3.4.1 Good written and verbal communication skills
3.4.2 Competent IT user
3.4.3 Familiar with software packages
4.0 Impact and Influence
4.1 Autonomy and accountability: Accountability is characterized by performing specialized work but where there are instructions and processes in place. Work is typically varied. Job holder is typically fairly autonomous within processes and guidelines.
4.2 Communication and stakeholder management: Interaction with others requires social skills and the ability to understand, explain and provide advice using facts and findings.
4.3 Complexity of work: Work is routine and process-driven and there are instructions for how working tasks are carried out but with freedom in terms of rearranging them as long as objectives are met. Working tasks are typically performed and completed on a daily basis where some tasks extend for a week or more.
5.0 Personal Attributes
5.1 Honesty and integrity. We expect all of our employees to promote the highest standards of honesty and integrity. This includes conducting business with all internal and external stakeholders in an ethical, open and honest manner at all times.
5.2 Teamwork. We recognise that our goals can only be achieved through the collaborative efforts of our employees. Teamwork is a very important element of our corporate culture. We want to maintain an environment of mutual respect, trust and having fun at work.
5.3 Pursuit of excellence. We want all of our employees to have pride in their work and perform to the best of their abilities delivering safe and reliable operations, our goal being zero harm. We are committed to providing employees with the resources and support needed to excel in their current roles, while promoting longer term career development opportunities.
5.4 Personal accountability. We expect all of our employees to accept responsibility for their actions and the quality of their work. This includes a focus on risk awareness and upholding and reinforcing our core values. Internal politics, pointing blame at others or taking undue credit is discouraged.
5.5 Entrepreneurial spirit. We understand that we function in a dynamic and competitive business environment. To succeed, we must embrace free market principles and respond to the needs of our customers. It is important that we maintain an entrepreneurial culture, encourage decision making, move quickly and minimise bureaucracy.


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