28 Dec
Dutch Speaking Customer Service Advisor Jobs Vacancy at Supergroup Cheltenham
- Position
- Dutch Speaking Customer Service Advisor
- Company
- Supergroup
- Location
- Cheltenham ENG
- Opening
- 28 Dec, 2017 30+ days ago
Supergroup Cheltenham urgently required following position for Dutch Speaking Customer Service Advisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Dutch Speaking Customer Service Advisor Jobs Vacancy at Supergroup Cheltenham Jobs Details:
The Role
An exciting opportunity has arisen for a multilingual Dutch Customer Services Advisor to work in our busy e-commerce customer services team in Cheltenham. In this role you will support the e-commerce services team by providing excellent customer service to our customers.
This role will be integral in building an effective and cohesive team and will suit someone who has previous customer services experience within a busy, fast paced environment and who is fluent in Dutch, as well as English, written & spoken. We are looking for somebody who can work 37.5 hours a week across varying shifts both in the week and weekends.
You will
Respond promptly to customer inquiries; handling and resolving customer complaints within a 48 hour turnaround, via phone, email, webchat and other social media channels.
Keep accurate records of customer inquiries, interactions and details of actions taken
Provide excellent levels of customer service
Take ownership for own performance actively seeking opportunities to improve and develop
Support with other ad-hoc duties to include covering our Reception on occasions, translating short texts or reviewing translations, etc.
You are
Fluent in English
Fluent in Dutch
Able to speak an additional language would be an advantage
Able to deliver excellent customer service
An excellent communicator, with interpersonal and relationship building skills
A strong team player
Computer literate (Outlook, Word, Excel)
Highly organised and have a high attention to detail
Able to handle a wide range of different complex enquiries in close succession in order to meet the demands of the many different types of callers.
Able to build rapport and be passionate about delivering excellent customer service
Working for Superdry has never been so rewarding…..
What we offer;
Everyone receives a generous salary, pension contributions, life assurance and 25 days holiday
One of a kind Founder Share Plan, plus other great Share Scheme initiatives
Unrivalled range of Learning & Development programmes
Amazing staff discount, 50% online and in store, plus an on-site staff shop and subsidised Starbucks Cafe
A range of team and social events (this year we even had a catwalk show in a castle!)
Discounted gym membership, cycle to work scheme, wellbeing services and much, much more!
