17 Dec

Membership Visitor Welcome Assistant Jobs Vacancy at National Trust Stoke-on-Trent

Position
Membership Visitor Welcome Assistant
Company
National Trust
Location
Stoke-on-Trent ENG
Opening
17 Dec, 2017 30+ days ago

National Trust Stoke-on-Trent urgently required following position for Membership Visitor Welcome Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Membership Visitor Welcome Assistant Jobs Vacancy at National Trust Stoke-on-Trent Jobs Details:

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.
What it's like to work here: Biddulph Grange Garden is a Victorian garden created by Darwin contemporary James Bateman as an extension of his beliefs and scientific interests. His plant collection comes from all over the world - a visit takes you on a global journey from an Italian terrace to an Egyptian pyramid, via a Himalayan glen and Chinese-inspired garden.

Click here for more information about this location
What you'll be doing: As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Please also read the full role profile attached to this advert.
Who we're looking forTo be fantastic in this role you’ll need:

Genuine enthusiasm for working with people

Excellent customer service skills

The ability to work to sales targets, and confidently sell our membership benefits

Good understanding of the National Trust and what we do

A willingness to learn new skills, and a can do attitude

Experience of working in a customer service or sales team

Some cash handling experience
The packageLooking after you

Health cash plan – from as little as £2.81 per month for you and your dependents

Pension contribution match up to 10%

EAP and proactive Health and Wellbeing

Discounted gym membership

Looking after your career

Grow your career through professional training courses across the Trust

Develop your skills with an internal secondment

Pay review linked to values and behaviours, commitment to progression

Income protection due to illness

Unique to Us

Work in some of the most beautiful, iconic and unique locations in the UK

Free entry to NT properties for you, a guest and your children (under 18)

20% off in our retail and catering outlets

Discount up to 35% off a National Trust holiday cottage booking


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