13 Jan

Hotel Receptionist Front House Team Member Jobs Vacancy at The Cumberland London

Position
Hotel Receptionist Front House Team Member
Company
The Cumberland
Location
London ENG
Opening
13 Jan, 2018 2 days ago

The Cumberland London urgently required following position for Hotel Receptionist Front House Team Member. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Hotel Receptionist Front House Team Member Jobs Vacancy at The Cumberland London Jobs Details:

Our Front of House Team Member is an essential point of contact for all of our guests, they will always deliver a warm welcome, ensuring guests receive a quick, efficient and professional service. The Front of House team make that all- important first impression. Taking the opportunity to really get to know the guest and anticipate their needs, they are always ready to go the extra mile for our guests.

JOB RESPONSIBILITIES / MAIN DUTIES

  • Acting as a point of contact for guests, dealing with any queries both in person and on the phone
  • Conducts a friendly and efficient check in and check out
  • Ensures any arrivals requests are communicated to the relevant person and carried out
  • Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate
  • Gets to know regular guests and takes steps to personalise guest stay to build guest loyalty
  • Promotes upgrades and upsells hotel products and services where appropriate to drive revenue
  • Has full knowledge of hotel facilities and services as well as those in the local area
  • Makes arrangements for early arrivals and room moves as required
  • Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers
  • Carries out handover at start and end of shift with Housekeeping and other relevant departments
  • Carries out general administrative tasks including, but not limited to; Advance purchase bookings; City Ledgers; Checking rates and reservations; checking backups for bookings; Room allocations; Running credit limit reports; VIP rooms and specific requests

What we look for PERSON SPECIFICATION
  • Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
  • Comfortable in a front line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Able to create a positive first impression and be an ambassador for the brand and glh
  • Excellent communication skills
  • Total commitment to customer service
  • High standards of grooming
  • Experience in a similar role is desirable but not essential as full training will be given
  • Ability to multi-task

What's in it for you?
  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty


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