20 Sep

Administrative Officer Jobs Vacancy at Courts And Tribunals Service Watford

Position
Administrative Officer
Company
Courts And Tribunals Service
Location
Watford ENG
Opening
20 Sep, 2017 30+ days ago

Courts And Tribunals Service Watford urgently required following position for Administrative Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Administrative Officer Jobs Vacancy at Courts And Tribunals Service Watford Jobs Details:

Background

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty’s Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces continuous improvement (CI) techniques to provide high standards of customer service

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to CI techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

Administration
•Preparing papers and files for court, tribunals, hearings and meetings.
•Producing court/tribunal documents.
•General photocopying and filing.
•Creating and updating records on in-house computer system and data input.
•Post opening and dispatch.
•Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
•Preparing meeting agenda, joining instructions, handouts etc.

Drafting
•Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations
•Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
•Assisting court users, supporting listing and rota management, checking files
•Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
•Handling counter (face to face), written and telephone enquiries.
•To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
•To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
•To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles

Processing casework
•Including standard documentation and information, court orders, claims, fines and fees, legal aid
•Resulting courts accurately, interpreting accurately the information required on a court file
•To work to workload targets in terms of throughput and accuracy

Checking and verifying
•Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
•Ensuring compliance and administration documentation meet quality standards.
•Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information
•For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
•Work may require interpretation of source materials, preparation of bundles, chasing.
•Role holders will need to modify and adjust information and make decisions to allow work to be completed.
•Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required

Undertaking calculations
•Produce basic statistical analysis reports and where required, process financial information.
•Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
•Spending limited sums of money on behalf of an office or unit.
•Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations
•Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
•To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Qualifications

5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.

Competencies We'll assess you against these competencies during the selection process:

  • Changing and improving
  • Making effective decisions
  • Leading and communicating
  • Collaborating and partnering
  • Managing a quality service
Civil Service Competency Framework

Benefits
Pensions Civil Service pension schemes may be available for successful candidates.

Benefits Annual Leave
Pension
Training
Support
Networks


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