22 Oct

Call Handler Jobs Vacancy at London Ambulance Service Nhs Trust Croydon

Position
Call Handler
Company
London Ambulance Service Nhs Trust
Location
Croydon ENG
Opening
22 Oct, 2017 30+ days ago

London Ambulance Service Nhs Trust Croydon urgently required following position for Call Handler. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Call Handler Jobs Vacancy at London Ambulance Service Nhs Trust Croydon Jobs Details:

111 Call Handler

NHS 111 – CALL HANDLER

Based in NHS 111 Call Centre, Croydon

Band 3 - After a 4-week training period, starting salary will be £20,521 (including Outer London High Cost Area Supplement) rising to £23,405
(inclusive). This salary will be pro rata if your contract hours are part-time. In addition to this, there will be an unsocial hours payment dependant on rota Full time or part time (minimum 15 hours per week)

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £16,279 (including Outer London High Cost Area Supplement) which is 75% of the full Band 3 salary.

Working in our dedicated call centre based in Croydon Call Handlers are the first point of contact for patients, their relatives and carers and other callers to the NHS 111 service.

Using NHS Pathways assessment software Call Handlers assess the patient’s condition and provide basic advice and health information ensuring that the patient is directed to the most appropriate healthcare professional or service. In this role you will have good awareness of performance standards required both personally and for the team and continually strive to exceed these targets within all relevant clinical safety frameworks. You will work with colleagues to ensure continuous improvement of services to patients and other stakeholders.

You will need to have a good standard of education to GCSE level (or equivalent), including English language and be able to communicate clearly, concisely and effectively using all communication delivery methods, e.g. face to face, electronic and written communication. You will need to be IT literate and able to produce accurate records of clinical enquiries to the service. As the first point of contact for patients accessing the NHS111 service you must have the ability to work under pressure, remain calm and be able to work effectively as part of a team as well as on your own initiative.

In order to be licensed to use the NHS Pathways system you will be required to successfully complete a 12 week training course to provide you with the necessary skills and clinical knowledge. Please note the first three weeks are full time Monday – Friday.

On completion of the first three weeks of training you will be required to work on a shift roster and must be able to commit to the requirements to work a roster that covers days, nights, weekends and public holidays.

This post is subject to an enhanced DBS check prior to appointment.

PLEASE ENSURE THAT YOU CLEARLY EVIDENCE HOW YOU MEET THE PERSON SPECIFICATION FOR THIS ROLE BY ADEQUATELY COMPLETING THE ‘SUPPORTING INFORMATION’ SECTION OF THE APPLICATION FORM.

All Applications should be made on-line, please be aware we are unable to accept CV applications.


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