08 Feb

Desk Side Support Engineer Jobs Vacancy at Bny Mellon London

Position
Desk Side Support Engineer
Company
Bny Mellon
Location
London ENG
Opening
08 Feb, 2018 30+ days ago

Bny Mellon London urgently required following position for Desk Side Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Desk Side Support Engineer Jobs Vacancy at Bny Mellon London Jobs Details:

Overview

The job holder resolves and reports various desktop or Infrastructure problems providing 2nd line desktop support to approximately 1500 users. S/he assists users and management to install, configure, and troubleshoot PC/Infrastructure Hardware and Software. S/he provides solutions to unique business applications and/or core application and O/S. S/he schedules changes to keep downtime to a minimum.

Duties:
Operational

To provide IT/Desktop support services to employees to ensure that all service levels are achieved.

To adhere to system procedures ensuring they are maintained in line with BNYM standards

To provide resource on systems projects

To ensure that all systems procedures are clear, accurate and updated regularly

To suggest and assist in implementing improvements to operational procedures and technologies

To procure IT hardware & software for London as required and record same in the asset register

To install and configure PC’s and network equipment

To ensure the stability, continuity and recoverability of the London technical environment

To pro-actively build and maintain good working relationships with the Business to enhance the delivery of IT Services within corporate policies.

Communication

Keeps line managers updated and escalates issues appropriately

Keeps team updated with changes, new business etc

Liaises effectively with other departments in order to support overall service

Qualifications
Key Skills/Experience

Essential

Minimum 5 years IT/IS experience

Must have experience working in an Investment Banking IT environment

Service Delivery focused with direct customer facing experiences.

Must have experience providing high level technical support in a very demanding environment

Must have experience in supporting demanding Business Users and External Clients

Must have in depth Microsoft Office support knowledge

Preferred

Experience of remote admin tools, SQL environments, IBM Mainframe, Unix, and NetWare

Experience of LAN, WAN, MAN and Internet connectivity experience

Experience of multi-domain environments

Familiar with ITIL

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Information Technology
Internal Jobcode: 60044
Organization: Technology Services Group-HR06725
Requisition Number: 1800152


Jobs Vacancy Related to Desk Side Support Engineer:

20Mar

Deskside Support Onsite Engineer Jobs Vacancy at Littlefish London. Littlefish London opening great career opportunity and jobs vacancy for Deskside Support Onsite Engineer position. This jobs vacancy will be open for new jobs applicant starting for 20 Mar, 2018. This role would be ideal for any Field Engineer looking to work across multiple sites or a Support Analyst looking to move into a user side support role.... ... Continue reading -->


19Apr

Support Analyst Jobs Vacancy at Withers London. Withers London opening great career opportunity and jobs vacancy for Support Analyst position. This jobs vacancy will be open for new jobs applicant starting for 19 Apr, 2018. Perform technical support functions via phone, remote connection and desk side visits. Identify Major support Incidents and liaise with support teams, following... ... Continue reading -->


23Apr

Trade Floor Support Engineer Jobs Vacancy at Deutsche Bank London. Deutsche Bank London opening great career opportunity and jobs vacancy for Trade Floor Support Engineer position. This jobs vacancy will be open for new jobs applicant starting for 23 Apr, 2018. Trade Floor Support Engineer. You will be part of a highly motivated, technically strong Trade floor Support team providing dedicated desktop support to over... ... Continue reading -->


07Feb

Distributed Support Engineer Jobs Vacancy at Scc Careers Warrington. Scc Careers Warrington opening great career opportunity and jobs vacancy for Distributed Support Engineer position. This jobs vacancy will be open for new jobs applicant starting for 07 Feb, 2018. Experienced IT support engineer with Hardware Break Fix and Software/ Operation System , desk side support experience.... ... Continue reading -->


04Apr

Support Engineer Euc Jobs Vacancy at Dimension Data Lichfield. Dimension Data Lichfield opening great career opportunity and jobs vacancy for Support Engineer Euc position. This jobs vacancy will be open for new jobs applicant starting for 04 Apr, 2018. Gather accurate details relating to user queries or problems, log the calls on IT Europe’s IT Service Management application and provide technical support by... ... Continue reading -->