Administrative Officer Jobs Vacancy at Department For Work And Pensions Grimsby
Department For Work And Pensions Grimsby urgently required following position for Administrative Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Administrative Officer Jobs Vacancy at Department For Work And Pensions Grimsby Jobs Details:
About the Role:
Do you have a passion for public service? Would you like to make a difference to someones life? If so we would like to hear from you. DWP delivers services to 22 million claimants and customers a year. DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.
We must become an extraordinary Department and we need people like you to help us deliver this.
You will be perfect for this role if you are;
A good listener
If you have these skills or are willing to learn, then this could be the ideal job for you.
About the Job:
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Your initial job will include:
Providing excellent customer service in a telephony environment to a diverse range of working age customers and employers.
Making decisions regarding benefit entitlement by examining the available facts.
Assessing claims and dealing with enquiries via electronic means
Supporting the Departments aim that digital will become the primary contact channel for all claimant services.
Being part of a team responsible for creating and working in an operational delivery environment to support the delivery of excellent customer service, quality and performance
The main knowledge and skills required
Willingness to communicate and advise a wide range of diverse customers in difficult/sensitive circumstances.
Willingness to learn how to deliver a DWP service using digital methods.
Willingness to make reducing our costs and providing value for money to the taxpayer a priority.
Be prepared to engage effectively with our partners
Have a desire to showcase public service at its best
Competencies We'll assess you against these competencies during the selection process:
- Managing a quality service
- Leading and communicating
- Making effective decisions
- Collaborating and partnering
Pensions Civil Service pension schemes may be available for successful candidates.