24 Nov

Customer Advisor Hertfordshire County Council Jobs Vacancy at Serco Group

Position
Customer Advisor Hertfordshire County Council
Company
Serco Group
Location
ENG
Opening
24 Nov, 2017 22 days ago

Serco Group urgently required following position for Customer Advisor Hertfordshire County Council. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Advisor Hertfordshire County Council Jobs Vacancy at Serco Group Jobs Details:

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Title: Customer Advisor's (8 positions available)

Type of role: Permanent, Full time

Salary: £15,500-£17,500 per annum

Location: Abel Smith House, Gunnels Wood Road, Stevenage, Herts, SG1 2ST

Hours: 37.5 per week between the hours of Mon-Fri 8am-8pm and Sat 9am-4pm

About us

Hertfordshire is a diverse county with over one million residents. The council's vision is to ensure that Hertfordshire remains a county where people have the opportunity to live healthy and fulfilling lives in thriving, prosperous communities. Serco works in a strategic partnership with Hertfordshire County Council (HCC) in the UK, to transform the quality of local services for citizens.

We are currently recruiting for 8 full time Customer Service Advisor's to work within one of our 6 service teams. We provide various services within the local authority and act as the first point of contact for all inbound calls to the HCC service. This role will predominantly be telephone based but we use a variety of methods to help our customers including webchat, email and the occasional outbound call.

About the role

You will be required to provide advice, assistance and support to citizens and businesses interacting with the council’s services. You will deal effectively with incoming customer requests ensuring they are logged and dealt with to a high standard to ensure an excellent customer experience.

About you

Previous customer service experience is essential for this role, whilst experience of working within a call centre is desirable. Due to the nature of this role you will need to have exceptional communication skills both over the phone and in writing to convey information to customers with varying needs.

What we offer you

We are committed to the continuous professional development our staff, regularly offer opportunities to move around the various teams within the service.

We offer 22 days holiday per year plus bank holidays, this will extend up to 25 days per year with continuous service. We also offer an attractive pension scheme along with free parking on site. We are easily accessible by bus and train.

If you fit the criteria above, please apply now and upload a copy of your CV.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.


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