13 Sep

Collection Agents Jobs Vacancy at Arvato Glasgow

Position
Collection Agents
Company
Arvato
Location
Glasgow SCT
Opening
13 Sep, 2017 30+ days ago

Arvato Glasgow urgently required following position for Collection Agents. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Collection Agents Jobs Vacancy at Arvato Glasgow Jobs Details:

Company: Arvato UK
Requisition ID: 11529

Collections Agents
Permanent
Glasgow £16-18k plus bonuses

Do you have collections/ debt recovery experience and are looking for a new career or a challenge? Do you wish to work for a globally established Financial Solutions Provider who offers excellent rewards and benefits?
We have exciting opportunities, permanent roles based in our city centre offices in Glasgow for Collections Agents providing financial stability and offering solutions to our customers. You will manage various client portfolios in various industries through a range of services tailored to suit our customer’s needs.
The ideal candidates will possess a unique and vibrant personality, be confident and resilient and able to handle pressure with a professional approach and have excellent communication and negotiation skills. If this sounds like the perfect career path Arvato would love to hear from you!
Responsibilities
Managing Inbound & Outbound calls through a dialler system
Cash Collecting / Managing customer accounts effectively
Record relevant key information clearly and precisely on our systems
Establish customers' financial circumstances in order to negotiate repayment plans that are sustainable and affordable for the customer
Manage complaints effectively and escalate where required
Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
Work to targets and KPI’s

Experience

Essential:
Collections or Call centre experience
The ability to negotiate, handle objections, manage complaints and remain calm under pressure
Demonstrates effective planning, time management and organisational skills
Possesses good interpersonal and communication skills
Ability to work to deadlines, reach targets and KPI’s
Strong telephony, IT & keyboard skills
Demonstrates a high level of customer focus, ensuring all customers are treated fairly and ethically
Consistently identifies the correct solution to problems quickly and accurately

Desirable:
Experience preferably within financial services and collections
Have strong attention to detail, accuracy and problem solving skills
The ability to adapt to changing situations from a customer service perspective
Strong work ethic and committed attitude
Critical thinking and good listening Skills
Strong character who demonstrates empathy, and can relate to various backgrounds

What’s in this for you most importantly?
For our valued employees we will offer you full comprehensive training to ensure you have the skills and knowledge to succeed. We offer a competitive salary and excellent benefits
Full comprehensive training and support to get you to the level where you are confident and skilled
Salary £16-18K DOE, plus excellent bonus scheme and benefits
29 Days Annual Leave & 4 Bank holidays
Pension scheme- Generous Employer Contribution
Life Assurance - 4 x Annual Salary, Medical Insurance, Health Scheme, Travel Insurance, Cycle to work scheme, Additional Holiday Purchase Scheme - (T&Cs apply)
PERKZ- Employee Discount Scheme in over 400 In store and Online Promotions
Competitions/Team Events
Pay Day Drinks- Free Drink for Every Employee On Payday at a selected Venue
Refer a friend Bonus up to £1000 dependant on vacancy
Free Refreshments Tea / Coffee and Fresh Fruit Daily
Childcare Vouchers Through Busy Bees (T&Cs apply)
Vodafone Discount -20% ( Up to 5 Members Of Friends & Family)
Affinity Car Scheme- Discounts on Major Car Retailers - (T&Cs apply)
Lots of overtime to get saving for that holiday, wedding or anything special!

So what are you waiting for? We would love to hear from you and if all of the above sounds great send your CV to us NOW
Hours of Work: Fulltime Monthly Rotational Shift Pattern
Campaign 1
Week 1 8-4.30pm ( 1 hour lunch)
Week 2 and Week 3 -8.50am- 5.30pm Early Finish Friday 5pm ( 1 hour lunch)
Week 4- 10.30-8pm (4 days during week) ( 1 hour lunch) Saturday 9am-1pm
Campaign 2
Week 1 8-4.30pm ( 1 hour lunch)
Week 2- 10.30am- 8pm 4 days during week Friday is a MUST ( 1 hour lunch)
Week 3- 8.50am- 5.30pm Early Finish Friday 5pm ( 1 hour lunch)
Week 4 -10.30am- 8pm 4 days during week Friday is a MUST ( 1 hour lunch)
Offers are subject to 3 year reference checks and financial checks (unfortunately candidates with a criminal record not yet spent under the ‘Rehabilitation of Offenders Act 1974’, ’Bankruptcy or CCJ's cannot be considered)f

Arvato is a trusted business outsourcing partner to the private and public sectors.
We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


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