22 May

Library Assistant Enquiry Services Jobs Vacancy at University Birmingham Birmingham

Position
Library Assistant Enquiry Services
Company
University Birmingham
Location
Birmingham ENG
Opening
22 May, 2018 29 days ago

University Birmingham Birmingham urgently required following position for Library Assistant Enquiry Services. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Library Assistant Enquiry Services Jobs Vacancy at University Birmingham Birmingham Jobs Details:

Please note, the working hours for this post are as followed: Sunday – Thursday, 14:00 – 22:00pm.

Library Customer Support is the largest team within Library Services, with over 120 substantive staff working in the Main Library and 5 site libraries. The holder of this post will work within the Enquiry Services team in the Main Library.They will be part of a large team of Library Assistants sharing a range of duties including roving, working on the Help Desk and in the Just Ask! virtual enquiry service.

All Library Assistants are expected to participate in rotas which enable Library Customer Support to provide staffed services during advertised opening hours. This may include working outside core hours (eg: evenings, weekends and University closed days/Bank Holiday), both within their usual team and, where necessary, in other teams within Library Customer Support.

The responsibilities of this post may change as the needs of the service develop.

Some aspects of the post may involve the use of ladders, carrying loads and pushing trolleys. Training in manual handling will be provided.

Dress code: staff are expected to present a smart, professional image and to wear University ID at all times.


Terms and Conditions

Support

Job Purpose

To provide support for customers of the Main Library, via the Help Desk, Just Ask! and roving service, by:

  • Providing help finding resources (physical and digital), using a range of enquiry skills, providing initial advice in relation to different information resources and appropriate search techniques
  • Explaining library procedures for borrowing, reserving and requesting information resources
  • Assistance with access to the building, in conjunction with colleagues in the Front of House team
  • Assistance with library account and membership enquiries including charges and student status
  • Assistance with basic/intermediate first line IT enquiries relating to password self-service system, printing, wifi, email, Canvas, cluster PCs.
  • Appropriate referral to specialists within Library Services and other teams. Handling and signposting requests for support in use of the Library or of information resources (for example, from users with disabilities, or those requiring additional skills support)
  • Behaviour management (noise, eating, drinking, incident reporting, lost property):
  • Assistance with navigation in the building, use of facilities and appointments with staff working in the building; library equipment support
  • Building support – maintaining public areas in good order, by checking that furniture is in place, signage and notices are in good order, information leaflets etc available. Also responsible for monitoring specialist areas such as Media Room, Resource Zones, Group Study Rooms and accessible booths, to ensure that equipment and facilities are in good order.

Person Specification

Education to at least A level standard or equivalent
Relevant recent experience of dealing with the public (especially face to face) in a frontline service environment.
Excellent interpersonal and verbal communication skills
A friendly, customer oriented approach
Demonstrable ability to work both independently and as part of a team
Ability to work flexibly in a busy environment
Strong written communication skills, with a demonstrable ability to write clear, grammatical English
Ability to ensure accuracy, even when performing routine tasks, and to demonstrate attention to detail
Strong IT skills and a willingness to learn/adapt to new technologies
Good organisational skills.

Closing Date

19 Jun 2018


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