20 Sep

Student Support Hub Advisors Jobs Vacancy at University East London London

Position
Student Support Hub Advisors
Company
University East London
Location
London ENG
Opening
20 Sep, 2017 30+ days ago

University East London London urgently required following position for Student Support Hub Advisors. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Student Support Hub Advisors Jobs Vacancy at University East London London Jobs Details:

At UEL, we pride ourselves on the real-world relevance of our courses and research and the impact we are making in our east London community and the wider world. We are an open and inclusive university that is focused on transforming the lives of our students. Our corporate plan sets out an ambitious agenda for our future success which focuses on the delivery of high-quality teaching and learning and excellence in research. UEL has almost doubled its output of world-leading research in recent years and 94 per cent of the research UEL submitted to the Research Excellence Framework 2014 was deemed to be of an at least internationally-recognised level. In the last two years, we’ve risen 79 places in the National Student Survey league table, and we achieved our highest ever student satisfaction score in 2017.

Our Student Support Hubs provide one-stop-shop services for students, professional services and academic colleagues across our campuses and we are seeking a new colleague to play a key role in our Hub Advisor team.

You will be part of a first class team providing high-quality front line support, advice and customer services to our students, staff and external partners through different contact channels including helpdesk locations and a telephony contact centre. The ability to provide our clients with a superb customer-focussed experience is essential, along with a willingness to work on a flexible rota basis between 8.30am – 7pm during weekdays and some occasional weekends.

Educated to A level standard, you will have significant proven experience in an HE front-of-house or telephone team setting and will bring substantial experience in customer service focus and delivery, along with excellent communication, customer care and organisational skills ensuring effective cross team working to the benefit of our student and staff community.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

To obtain further details about this vacancy please visit our website at http://jobs.uel.ac.uk/ (Reference number: PS149S2017 ). The closing date for applications is 4 October 2017 .

Previous candidates need not apply


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