19 Jun

Visitor Assistant Jobs Vacancy at House Commons London

Position
Visitor Assistant
Company
House Commons
Location
London ENG
Opening
19 Jun, 2018 30 days ago

House Commons London urgently required following position for Visitor Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Visitor Assistant Jobs Vacancy at House Commons London Jobs Details:

Our team of Visitor Assistants welcome visitors into and around the Palace of Westminster. We are proactive, creative and customer focussed, providing information and supporting Managers in the day to day delivery of Visitor Services during Commercial Opening Days. This will take place within a shift structure that includes weekend work. Please note that a percentage of each shift will involve outdoor work in all weather conditions with prolonged periods standing on your feet.

On any given day the post holder could be based in one of three areas:
1) In and around the Palace of Westminster ensuring visitors are entering the building efficiently, are in the correct place to start their tour and making sure tours are departing on time.
2) Based along the visitor route providing information and managing the flow of visitors.
3) In the Ticket Office proactively selling tickets and guidebooks to visitors via a computerised booking system or managing the queue for tickets.
The Person
The successful candidate will have the following skills/experience:
  • Experience of providing excellent customer service in a pressurised visitor/customer service environment.
  • Experience of dealing with the public, and upholding the principles of equality, diversity and inclusion.
  • Experience of exercising sound judgement in dealing with a difficult situation.


Benefits
Annual leave starting at 30 days pro rata
Civil Service Pension scheme
Interest-free season ticket loan
Child care voucher scheme
Discounted membership of the in-house gym

All applications must be submitted on a House of Commons application form


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