08 Feb

Jpm Markets Client Service Analyst Jobs Vacancy at Morgan Chase Bournemouth

Position
Jpm Markets Client Service Analyst
Company
Morgan Chase
Location
Bournemouth ENG
Opening
08 Feb, 2018 30+ days ago

Morgan Chase Bournemouth urgently required following position for Jpm Markets Client Service Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Jpm Markets Client Service Analyst Jobs Vacancy at Morgan Chase Bournemouth Jobs Details:

This role
will provide technical support to external clients and internal customers using
the JPMorgan Markets Portal client facing applications. This includes
issue logging and tracking (via the Service Portal), resolution and, where
necessary, the escalation of : -

Key responsibilities:
Product usage and navigation
queries.
Connectivity issues and
integration of products into clients IT infrastructure.
Access and entitlement
queries including password/access management, product and account
entitlement issues.
Investigation and escalation
of data quality issues.
Provide telephone support to
JPMorgan clients and internal personnel using the JPMorgan Access Portal
and associated applications. Resolving client issues in a timely manner
and escalating appropriately where necessary.
Ensure client calls are
answered quickly and efficiently and issues accurately logged in the
groups issue tracking system.
Investigate into more
complex technical issues in respect to internet configuration,
communication settings, database and software corruption. Contributing
resolution details to the knowledge base on Sharepoint.
Liaise with Technical
Relationship Managers and Client Service Administrators to help resolve
business issues.
Throughout the day notify
the Business via email notification of any systems outages that may
directly impact clients. This includes application outages and SWIFT
delivery issues.
At the start of
each day ensure all Investor Services web based applications are
accessible, escalating any outages and managing resolutions where
necessary
Act as an escalation point
for issues raised by less senior members of the team.
Be willing to take
responsibility for co-ordinating the resolution of major issues, engaging
the necessary parties to ensure problems are resolved with the least
client impact

Experience/skills required:
Must be client focused, have an excellent telephone manner and be
comfortable with talking directly with clients.
Ability to work calmly under pressure is essential.
Must have good troubleshooting skills using an analytical approach
with a willingness to perform in-depth investigations to find solutions to new
problems.
Experience of using Microsoft Windows operating systems and
software.
Should have good coaching skills and feel comfortable training and
presenting to small groups of people.
Experience in writing support documentation desirable.
Fluency in French, German or Italian would be a distinct
advantage.
Experience of Investor Services products desirable.

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment
Bank (CIB) is a global leader across banking, markets and investor services.
The world’s most important corporations, governments and institutions entrust
us with their business in more than 100 countries. With $18 trillion of assets
under custody and $393 billion in deposits, the Corporate & Investment Bank
provides strategic advice, raises capital, manages risk and extends liquidity
in markets around the world.

About J.P. Morgan Chase & Co.

J.P. Morgan Chase & Co. (NYSE: JPM)
is a leading global financial services firm with assets of $2.1 trillion and
operations in more than 60 countries. The firm is a leader in investment
banking, financial services for consumers, small business and commercial
banking, financial transaction processing, asset management and private equity.
A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co.
serves millions of consumers in the United States and many of the world’s most
prominent corporate, institutional and government clients under its J.P. Morgan
and Chase brands. Information about J.P. Morgan Chase & Co. is available at
www.jpmorganchase.com .

JPMorgan offers an exceptional benefits
program and a highly competitive compensation package.

JPMorgan is an Equal Opportunity
Employer.


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