17 May

Team Leader Vulnerable Jobs Vacancy at Barclays Manchester

Team Leader Vulnerable
Manchester ENG
17 May, 2018 8 days ago

Barclays Manchester urgently required following position for Team Leader Vulnerable. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Team Leader Vulnerable Jobs Vacancy at Barclays Manchester Jobs Details:

Job Title: Team Leader
Location: Manchester 4 Piccadilly Place

Overall purpose of role

To manage a team of between 12-15 direct reports whose job is to support customers in financial difficulties, by means of education and by providing payment options that best suit the customer’s situation.

Your role

  • Provide exceptional leadership to inspire and motivate team to deliver strategic, individual and operational business objectives/targets. Be accountable for understanding and owning the business objectives
  • Deliver highly effective coaching and provide honest and constructive feedback to lead, support and drive the development of team members to maximize performance. Challenge reasons for non-performance. Ensure timelines in place for improvement. Maximise development opportunities within the team.
  • Communicate clearly and effectively to embed business objectives within own team, their business area and the Company, taking ownership of delivery and being an advocate of the business vision and champion of business behaviours.
  • Build a culture that encourages continuous business improvement, taking accountability to drive through initiatives using the tools and systems available.
  • Deliver the teams regulatory and compliance standards (inc. meeting FSA regulations, Banking codes, OFCOM etc.) and Understand the appropriate Policies and Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
  • Gain a natural respect and credibility from your team through excellent coaching and development. Ensure performance issues are addressed promptly and reward and recognition is delivered when deserved.
  • Responsible for identifying skill gaps and having a robust training plan in place for advisors to maximise their performance. Ensure development requirements are addressed and work with Training Team through correct process for maximum effectiveness to improve performance.
  • Take accountability to resolve escalated complaints/queries from customers and internal depts. Make resolution decisions within own limits of authority, empowering when necessary. Aim to resolve at first point of contact to reduce further escalation.

Essential Skills
  • Leadership with the ability to inspire & motivate others to achieve high performance
  • Managing change, people and driving high performance culture
  • Setting and achieving stretching targets
  • Designing appropriate communication plans and delivering both formal & informal presentations to own teams and the wider business areas

Desirable skills
  • Dynamics of the reporting of bad debt (Impairment) and loss provisions
  • Good Understanding of Lending Cycle
  • Good understanding of the collections customer base
  • Good understanding of the workings of a modern contact centre environment

About Us
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Your Application
To be considered for this role, click on the apply button now.

Barclays Values & Diversity
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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