25 Sep

Service Desk Analyst Prestwich Jobs Vacancy at Greater Manchester Police Manchester

Service Desk Analyst Prestwich
Greater Manchester Police
Manchester ENG
25 Sep, 2017 22 days ago

Greater Manchester Police Manchester urgently required following position for Service Desk Analyst Prestwich. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Service Desk Analyst Prestwich Jobs Vacancy at Greater Manchester Police Manchester Jobs Details:

There’s never been a more exciting time to join GMP Information Services (IS) Branch. GMP IS are currently embarking on delivery of a new target operating model that will enhance the way the Force delivers policing. GMP Information Services Branch are implementing new IT infrastructure using cutting edge technology to provide real time information that will mobilise the Police Service for the 21st Century. We are recruiting for a number of roles, for dynamic IT Professionals looking to develop their career at an exciting and technically challenging time for GMP.

The restructured IS Branch will deliver a number of internal and external services, in partnership with managed service suppliers; all these being vital to delivery of front line operational policing services to the people of Greater Manchester.

The successful candidate will provide first line incident management support endeavouring to resolve IT incidents at first point of contact, using initial assessment and after appropriate categorization using knowledge material. They will be responsible for the effective escalation and assignment of customer enquiries/incidents to the correct resolver group ensuring accurate information is provided and the process is delivered efficiently. The Service Desk Analyst will also have a key role in developing and updating the knowledge management database used on the self-service portal.

Closing Date

8 Oct 2017

Recruitment Team Contact


Other Information

Please refer to the attached Job Description and Person Specification for further details regarding the skills required to do this role.

Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure noreply@gmp-recruitment.co.uk is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.

The desk is covered 0730 - 1730 Monday - Friday, earlies is 0730 - 1530 & lates is 0930 - 1730.

To apply for this role you must have a good record of attendance, at least during the last two years.

Minimum Age for Applications


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