Customer Service Team Manager Jobs Vacancy at Alliance Healthcare Alfreton
Alliance Healthcare Alfreton urgently required following position for Customer Service Team Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Service Team Manager Jobs Vacancy at Alliance Healthcare Alfreton Jobs Details:
Provide customer service at the highest level to ensure optimum customer satisfaction and handle all escalated customer calls and complaints in a professional manner and avoid further escalation. Work with peer group to ensure that the contact centre workload is equally distributed and managed. Re-prioritise Advisor’s work to achieve the department/ team service levels. Take ownership of you own performance ensuring you achieve all KPI’s, objectives and SLA’s required.
Adhere to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy. Develop, lead, coach and motivate all members of the team ensuring they have the skills and experience necessary to deliver maximum performance and exceptional service. Manage and provide regular evaluation and feedback through the call quality coaching, 121 and appraisal process ensuring you set SMART performance objectives to develop the advisers performance and their potential. Knowledge, Skills and Experience Required: - Excellent verbal and written communication skills - Good interpersonal skills - Demonstrable experience in leading a team - Results and achievement orientated - Highly motivated, proactive and flexible - Open to giving and receiving constructive feedback - Excellent customer focus - Effective problem solving and decision making skills - Ability to work to deadlines with efficiency and accuracy - Previous experience within a Contact Centre Environment - Good understanding of technology - Clear Planning and Organisation - ability to multi task and prioritise whilst working under pressure Essential Requirements: - Previous experience of leading and managing a team - Previous experience of managing performance, setting objectives and driving improvement - Ideally previous experience working within a call / contact centre Job Type: Full-time Salary: £22,000.00 /year Required experience: Customer Service: 2 years Team Management: 2 years